Client Relationships Manager

Description

GeBBS Healthcare Solutions is seeking a Client Relationship Manager (CRM) to support and strengthen partnerships with our healthcare clients.

Key Responsibilities

• Serve as a primary point of contact for assigned healthcare clients.
• Maintain strong relationships with client stakeholders to ensure satisfaction and long-term partnership.
• Conduct regular client meetings to review performance, KPIs, and service delivery.
• Partner with internal operations teams to ensure services are delivered effectively and according to client expectations.
• Help address operational challenges and coordinate solutions with delivery teams.
• Support communication between clients and internal departments including operations, sales, and leadership.
• Monitor service performance metrics and client KPIs.
• Prepare and present client reports, performance updates, and operational insights.
• Identify opportunities to improve service quality and client outcomes.
• Support sales and leadership teams in renewal discussions and account growth opportunities.

Requirements

• Minimum 3 years of experience in healthcare revenue cycle management (RCM) or healthcare services.
• Strong knowledge of the U.S. healthcare revenue cycle market, including billing, coding, claims management, or AR operations.
• Experience working directly with healthcare clients or provider organizations.
• Excellent communication, relationship management, and problem-solving skills.
• Ability to coordinate across multiple internal teams in a fast-paced environment.

Preferred Qualifications

• Experience working within an RCM outsourcing, healthcare BPO, or consulting organization.
• Familiarity with healthcare performance metrics and operational reporting.
• CRCR Credentialing.
• Bachelor’s degree in healthcare administration, business, or a related field.