Client Relationship Manager

Responsibilities

• Support daily client requests and own action items to resolution.
• Maintain accurate records in CRM systems.
• Build relationships with executive-level decision-makers.
• Engage clients in ECI events, surveys, and feedback initiatives.
• Identify and pursue upsell and cross-sell opportunities.
• Familiarize yourself with ECI products, services, and technologies.
• Track and mitigate client risks.
• Conduct and support introductory Business Reviews.
• Manage and track outstanding tasks and client action items.
• Aid in the preparation of presentations and documentation for meetings.

Qualifications

• 1-3 years of industry experience.
• Basic understanding of CRM processes and client relationship management.
• Familiarity with CRM tools such as Salesforce, ServiceNow, and reporting platforms.
• Introductory knowledge of ECI solutions and industry trends.
• Good time management skills, meeting most deadlines with occasional reminders.
• Effective communication skills, responding to requests in a timely manner when prompted.
• Strong interpersonal skills, including active listening, building rapport, and establishing trust.
• Public speaking fundamentals, documentation accuracy, and engagement techniques.
• Ability to interpret basic data and identify risks.
• Proactive in resolving client requests with guidance.
• Capable of escalating concerns appropriately and following through on tasks.

Pay

Annual salary range: $100,000 (DOE & location), plus variable with flexible PTO, health benefits, life insurance, pet insurance, 401K, and more.

Schedule

Ability to work independently with moderate supervision, under a moderate noise level, and to travel for business and work beyond normal hours when necessary.

Working Conditions

• Ability to work in an independent environment with moderate supervision.
• Work under a moderate noise level (e.g., working on an open floor with printers, telephones, and computers).
• Travel for business and work beyond normal hours when necessary.
• Flexibility to respond to multiple work pressures.
• Ease of using hands and fingers to operate a computer keyboard, mouse, power tools, and handle other computer components.

Benefits

• Competitive compensation package.
• Variable pay based on performance.
• Flexible PTO.
• Health benefits eligibility the first of the month.
• Life insurance.
• Pet insurance.
• 401K.

About the Role

ECI's culture emphasizes connection with clients, technology, and each other. This position offers an opportunity to work with an amazing global team and contribute to a supportive and innovative environment.