Client Relationship Manager III (VCIO)

People First

This dedication to creating a positive environment has been instilled in every leader at any level—including the board of directors—and passed down to every employee in the company. From the first moment one walks in the door at JMARK, it is clear that this is a true family made up of teammates who care for one another, cheer each other on, and thrive on coming together to achieve greater things together than could ever be done alone.

Job Summary

Award-winning Managed Service Provider seeking a motivated Client Relationship Manager III:

• Demonstrate comprehensive knowledge of the JMARK Optimized Solution Stack (JOSS) and utilize best practices to formulate organizational strategy.
• Communicate the scope of work for all JMARK solutions effectively.
• Collaborate with Solutions Architects and Core Service Teams to design solution architectures aligned with company and client objectives.
• Cultivate trust-based consultative relationships with clients, positioning yourself as a trusted technology consultant.
• Develop sales strategies to navigate challenging budgetary and relationship conversations with clients.
• Collaborate seamlessly with cross-functional teams including Business Development, Onboarding, Service, Engineering, Projects, and Admin to achieve joint success.
• Coordinate with the Projects Team to establish project schedules and set accurate client expectations related to implementation.
• Lead or participate in sales presentations, project management kickoff meetings, and service post-mortems as needed.
• Prepare and document QBRs, and schedule appointments with C-level contacts for quarterly reviews.
• Ensure all client objectives are captured during QBRs and translated into actionable items.
• Manage commitments resulting from client interactions, including setting next QBR appointments and managing quote creation.
• Take full accountability for Agreement Renewal timelines and objectives to retain and grow the client base.
• Maintain professional appearance and be willing to travel throughout the sales territory.

Professional Development

• Participate in ongoing training and pursue various manufacturer and software certifications.
• Stay current on industry trends and share findings with team members.
• Develop personal skills to excel both individually and as a member of the JMARK team.
• Engage in company-sponsored position-related activities.
• Continuously refine and apply the Sandler selling methodology to drive consistent sales outcomes.

Qualifications and Skills

• Valid driver's license and proof of vehicle insurance.
• Ability to work independently and collaboratively within a team.
• Exceptional written and oral communication skills.
• Strong attention to detail and time management abilities.
• Self-motivated with a passion for developing people.
• High levels of self-accountability and enthusiasm for learning.
• Five or more years of relevant experience preferred, or demonstrable competence in technical and/or client relationship management.
• Experience supporting clients and vendors with a focus on value creation and retention.