Client Relationship Manager | Higher Education

Market: Higher Education | Location: Raleigh, NC | Reports to: Market Leader | FLSA: Exempt | Employment Type: Full-time

About the role

At BHDP, we believe great design does more than define spaces—it influences behavior, drives performance, and creates meaningful experiences. Guided by our purpose to Inspire People and Impact Results, By Design, we collaborate across architecture, interiors, strategy, and research to solve complex challenges in integrated ways. Here, your ideas matter, your voice is heard, and your work has the power to shape experiences that truly make a difference. The Client Relationship Manager (CRM) drives both account growth and client experience for assigned key clients, with direct accountability for exceeding annual net revenue and profit goals and delivering year-over-year account growth. This role strengthens relationships as a trusted advisor, expands BHDP’s services within existing accounts, including cross-market selling and capabilities, and provides portfolio-level oversight for clients with multiple projects, aligning internal teams around scope, schedule, budget, quality, and change management to ensure consistent, predictable delivery.

Responsibilities

• Leads project-wide expectations for project management by setting ownership within the team, driving follow-through, and establishing scalable governance routines (cadence, performance metrics, escalation paths) that create predictable and repeatable high performance across projects.
• Assesses and prioritizes project risk and intervenes early to protect the relationship (run to the problem).
• Partners with the Sales Leadership Team to establish the client relationship strategy and leverage the BHDP sales process to make meaningful connections.
• Executes the day-to-day strategy toward successful client outcomes (examples: repeat business, positive referrals to others) by understanding their business needs and measures of success for our work.
• Achieves growth by managing existing client relationships and supporting new pursuits in coordination with the Sales Leadership Team.
• Builds a trusted advisor relationship with existing clients to connect BHDP services and expertise