Client Relations Specialist

About the Position

We're hiring a Client Relations Specialist to help manage day-to-day client communication and ensure customers receive responsive, professional support. You'll work directly with clients to answer questions, coordinate requests, provide updates, and maintain positive relationships. You'll also collaborate with internal teams to make sure client needs are addressed efficiently and information is communicated clearly. This role is a strong fit for someone who enjoys problem-solving, building rapport, and keeping operations running smoothly.

Responsibilities

• Serve as the primary point of contact for assigned clients, responding to inquiries via phone, email, and chat in a timely and professional manner
• Coordinate client requests with internal departments such as operations, billing, and technical support
• Provide regular status updates and proactive communication to clients regarding their accounts, projects, or service tickets
• Document client interactions and maintain accurate records in the CRM system
• Identify and escalate complex or urgent issues to appropriate team leads or management
• Gather client feedback and share insights with the product and service teams to improve customer experience
• Assist with onboarding new clients, including setting up accounts, delivering welcome materials, and conducting introductory calls

Requirements

• 2+ years of experience in client-facing roles, such as customer service, account management, or client relations
• Excellent verbal and written communication skills
• Strong organizational skills and attention to detail
• Ability to manage multiple client accounts and competing priorities simultaneously
• Proficiency with Microsoft Office Suite and CRM software (e.g., Salesforce, HubSpot, or similar)
• Problem-solving mindset with a calm, professional demeanor under pressure
• High school diploma or equivalent required; associate's or bachelor's degree preferred

Qualifications

• Proven track record of maintaining high client satisfaction and retention
• Experience working in a fast-paced, service-oriented environment
• Ability to work independently and as part of a cross-functional team
• Flexibility to adapt to changing client needs and business priorities

Skills

• Active listening and empathy
• Clear and concise written correspondence
• Time management and prioritization
• Conflict resolution and de-escalation
• Data entry and record-keeping accuracy