Client Relations Representative (On-Site)

Job Summary

Responsible for providing quality customer support for Clients and Taxpayers through phones, email, and correspondence, new client implementations, and at times, being the main point of contact for existing and new clients/services, processing of payments, and providing follow-up for Clients and Supervisors.

Duties and Responsibilities

• Inbound/outbound telephone customer service
• Handle support emails, refunds, research, resolve, and record problems
• Work in conjunction with other departments for training, data entry, taxpayer support and communications
• Review ordinances/acts/legislation to become familiar with requirements, rates, municipal workflows, and representatives of city/county government
• Provide monthly (or as requested) reports to the Accounting Department
• Perform daily, weekly, and monthly distribution of recon reports
• Assist with research for client requests
• Assist staff in research, resolve and record problems
• Ensure quality customer support for Avenu clients (and taxpayers) through email and phone system
• Perform other duties as assigned

Education and Experience

Customer service experience preferred. Experience with business bank reconciliation preferred.

Knowledge, Skills and Abilities

• Must be proficient with Microsoft Office including Excel and Word
• Must be able to prioritize work activities
• Must be able to speak effectively with customers or employees of organization

Physical Demands

• Must be able to remain in a stationary position for most of the day
• Constantly operates a computer and other office productivity machinery, such as a printer/copy machine
• This position needs to occasionally move about inside the office
• The person in this position frequently communicates via telephone

About Neumo

Neumo is a company with over 40 years of public sector expertise and corporate capability. We have been recognized as a GovTech 100 Company for four consecutive years, representing the top 100 companies focused on making a difference in and selling to state and local government agencies across the United States. Neumo is committed to helping communities thrive and brings together a wealth of experience with innovation. Today, Neumo offers more administrative and financial support to government officials than any other organization. We foster partnerships that give our customers the certainty they need to accomplish more. Neumo offers a competitive benefits and compensation package and is looking for team members who will thrive in our dynamic environment. Neumo is an Equal Opportunity Employer. Selection for a position will be made without regard to race, religion, national origin, sex, political affiliation, marital status, non-disqualifying physical handicap, and age.