Client Relations Representative

About the Organization

Dimond Bros. Insurance, LLC has been in the business of helping people like you find insurance solutions for individuals, businesses, and government entities for over 150 years. Founded in 1867 by Albert Dimond in Arcola, Illinois, our small agency of just two employees has grown to be one of the largest independent insurance agencies with locations in Illinois, Indiana, South Carolina, and Wisconsin. Our great people make Dimond Bros. a great place to work!

About the Role

Client Relations Representatives are the front-line liaison between our company and its current and potential customers. Full-time, on-site position, Monday through Friday | 8am - 4:30.

Benefits

• Health, Dental, Vision
• 401(k) matching
• Paid time off
• Life Insurance
• Short-Term & Long-Term Insurance
• Seasonal Half-Day Fridays
• Growth Opportunities
• Mission-Driven Work
• People-First Culture

Duties/Responsibilities

• Answer phone and manage high volume inbound calls—warmly connecting clients to correct departments and/or carrier care centers
• Assist with walk-in clients
• Collaborate with team members and other departments to ensure high quality customer service
• Effectively solve customer issues, complaints, and inquiries, while keeping customer satisfaction at the core of every decision and behavior
• Take and upload payments

Requirements

Position Requirements:

• Strong verbal and written communication skills
• Great active listening skills with a patient and empathetic attitude
• Excellent interpersonal and rapport building skills
• Excellent time management and organizational skills
• Comfortable working in fast-paced environments
• Troubleshooting skills, either basic or advanced
• Strong computer literacy
• Phone skills, including familiarity with complex or multi-line phone systems

Qualifications

• Prior Customer Service Experience desired