Client Relations Representative – Group Set-up

Duties

• Service all areas of fully insured pooled group accounts through accurate and timely processing of new groups, group changes and/or group terminations.
• Establish and distribute legal plan documents and/or supplies necessary to support the administration of the account.
• Servicing billing and eligibility.
• Direct and proactive support to clients (internal and external), brokers and support staff.
• Maintain high quality knowledge and service, promote DDOK electronic services and meet goals and standards set by DDOK.

Qualifications

• High school diploma or equivalent in experience.
• Excellent written and oral communication skills, including public speaking and presentations.
• Typing a minimum of thirty (30) wpm.
• Minimum alpha data entry skills of 5000 ksph.
• Minimum numeric data entry skills of 7000 ksph.
• Excellent organizational skills and the ability to multi-task while working with minimal supervision.
• Basic understanding of Accounting principles.
• Oklahoma Insurance License or ability to obtain Oklahoma Insurance License within first (1st) year of employment.
• Minimum one year Customer Service related field.
• Basic knowledge of Microsoft Office products such as Microsoft Word, Excel and Outlook.
• Valid driver's license and willingness to travel overnight when necessary.

Additional Qualifications

• Degree in Business, Communication, Marketing Relations or similar degree field a plus.
• Experience in a multi-tasking office or administrative environment.
• Knowledge of group insurance profession.
• Excellent Customer Service background preferred.
• Prior Benefit Administration experience a plus.
• Health industry/group insurance background preferred.