Client Relations & Office Coordinator

About the role

ICG Construction & Landscaping is a trusted construction, landscaping, and remodeling company dedicated to delivering high-quality craftsmanship and exceptional service. Behind every successful project is a strong support team. Our administrative staff plays a vital role in keeping operations running smoothly, supporting field teams, and creating a positive experience for our clients. We value organization, clear communication, and a proactive approach.

We are looking for an exceptional Client Relations & Office Coordinator to become an important point of connection between our clients and our team. This is more than a front desk position. We need someone who is warm, professional, highly organized, proactive, dependable, and excellent with people. You will often be the first voice a potential client hears and will play an important role in making sure our clients feel welcomed, informed, and taken care of. The right person can provide an exceptional client experience while keeping up with a busy, fast-moving office, incoming leads, phone calls, scheduling, follow-up, and multiple priorities. Most importantly, we are looking for someone who takes ownership and follows through.

Pay

$18.00–$22.00 per hour DOE

Schedule

Regular Schedule:
Monday–Thursday: 7:30 AM–5:00 PM
Friday: 7:30 AM–11:30 AM

During the summer months, the position may transition to four 10-hour shifts per week based on seasonal operations and company needs. Applicants should have the flexibility to work either schedule when required.

Responsibilities

• Create a welcoming and professional experience for every client, vendor, and visitor
• Answer and direct calls using a multi-line phone system
• Respond to incoming client inquiries, emails, and appointment requests
• Receive and help manage new leads
• Gather initial information from prospective clients and ensure leads are routed appropriately
• Schedule appointments, site visits, meetings, and follow-ups
• Assist with calendar coordination for multiple team members
• Maintain consistent communication and follow-up with clients
• Help ensure clients know what is happening and what comes next
• Enter and maintain accurate client and project information
• Complete data entry and maintain organized records
• Track assigned tasks and follow-ups through completion
• Assist with internal communication between office and field teams
• Provide general administrative and office support
• Help keep the front office clean, organized, professional, and operating smoothly
• Assist with social media updates, website content, and marketing when needed
• Assist with special projects and additional administrative responsibilities as assigned

Client Relations

A major part of this position is making sure our clients receive the level of service and communication we expect at ICG. The Right Person Will Be Comfortable:

• Building positive relationships with clients
• Communicating professionally by phone, email, and in person
• Following up when information is needed
• Helping clients reach the correct team member
• Keeping communication organized
• Making clients feel heard and valued
• Taking ownership of a question or request until it reaches the appropriate person
• Following through rather than assuming someone else handled it

We don't expect you to know every answer. We do expect you to help find the answer and make sure the client is taken care of.

Qualifications

• Self-starter who sees what needs to be done and takes initiative
• Friendly, personable, and genuinely enjoys working with people
• Professional and confident communicating with clients, vendors, and team members
• Excellent at providing high-level customer service
• Comfortable handling high-volume calls, emails, leads, and inquiries
• Highly organized and detail-oriented
• Able to manage multiple priorities without letting things fall through the cracks
• Quick thinker with good judgment and common sense
• Tech-savvy and able to learn new systems quickly
• Dependable, punctual, accountable, and proactive
• Someone who naturally follows up and follows through
• Comfortable asking questions when needed but able to work independently
• Team player who is willing to jump in and help wherever needed
• Positive and professional, even during busy or challenging situations
• Interested in growing with the company and taking on additional responsibility

Requirements

• Previous experience in a fast-paced office, administrative, customer service, or client relations environment preferred
• Excellent verbal and written communication skills
• Strong organizational and time-management skills
• Strong attention to detail
• Comfortable managing multiple responsibilities at once
• Proficient with Google Workspace, including Gmail, Docs, Sheets, and Drive
• Comfortable learning new software, CRM/project management systems, and technology
• Professional phone and email etiquette
• Reliable transportation and a valid driver's license
• Ability to pass a background check and drug test
• Must be dependable and consistently report to work on time

Construction experience is helpful but not required. We can teach the industry—the right attitude, work ethic, communication skills, and ability to follow through are more important.

Benefits

• $18.00–$22.00 per hour DOE
• Paid Time Off (accrued after 6 months)
• Medical, Dental, Vision, and Life Insurance (position-dependent)
• Bonuses and referral incentives across multiple companies
• Life and business coaching
• Continuous professional development
• Opportunities to develop skills in planning, budgeting, organization, communication, and time management
• Opportunities to learn different areas of our businesses
• Career advancement—we promote from within
• Opportunity to take on additional responsibility as you grow
• A fast-paced environment where your contribution matters

About the Company

ICG is a growing family of companies serving our clients across construction, landscaping, excavation, concrete, and related services. We believe in working hard, communicating well, taking care of our clients, supporting our team, and doing what we say we're going to do. Our faith is an important part of who we are and how we operate. ICG stands for “I Chose God.” Love God. Love People. Love What We Do.