Client Relations Coordinator

JOB SUMMARYThe Client Relations Coordinator is responsible for managing and coordinating client-related orders and processes end-to-end, ensuring timely execution, clear communication, and a high level of service. This role serves as the central point of contact across internal teams to deliver on client expectations and support operational workflows. DUTIES/ RESPONSIBILITIESWork closely with other departments as needed for client support.Maintain accurate client records and track interactions.Communicate clearly and professionally with clients and team members.Facilitate the timely resolution of all client inquiries and requests.Generate the processing form for the Processing Department. (For orders and on-site process)Enter all processed data in the animal management system.Enter daily treatments, medical records, colony census records in the animal management system.Escalate complex and vet related customer inquiries and requests to Client Services Manager and Vet Director.Organize and provide detailed documentation of services rendered to the accounting department for invoicing.Assist management as needed on special projects.Collaborative mindset; able to work cross-functionally and build trust with internal and external partners.Performs other duties as assigned. SUPERVISION RESPONSIBILITIESNone. EDUCATION AND EXPERIENCE:High School Diploma or equivalent requiredAt least 3 years of experience in client services. REQUIRED SKILLS/ABILITIESExcellent professional verbal and written communication skills.Proficient with Microsoft Office Suite. Must have MS Excel experience.Excellent time management skills with a proven ability to meet deadlines.Excellent organizational skills and attention to detail. PHYSICAL REQUIREMENTSProlonged periods of sitting at a desk and working on a computerMust be able to lift 10 pounds.