Client Relations Coordinator

About the role

At Senior Helpers Central Dallas, exceptional care begins long before a caregiver arrives at a client's home—it begins with the very first conversation. We're looking for a caring, confident, and relationship-driven professional to become the first point of contact for families seeking home care.

This is much more than an office position. It's a unique opportunity that combines client care, consultative sales, business development, marketing, and community outreach. You'll confidently represent Senior Helpers to families, healthcare professionals, and referral partners while helping grow a locally owned business that is making a meaningful difference in the lives of seniors and their families.

Responsibilities

As the first point of contact for prospective clients and families, you'll:

• Answer incoming phone calls, website inquiries, and emails promptly.
• Listen carefully to each family's needs with compassion and professionalism.
• Educate families about our home care services and confidently guide them through the decision-making process.
• Schedule in-home care assessments.
• Follow up consistently with prospective clients until services begin.
• Prepare on-boarding documents.
• Coordinate client starts and caregiver Meet & Greets.
• Conduct 24-hour and 30-day client satisfaction calls and visits.
• Build lasting relationships with clients and their families.

You'll also work closely with our Scheduling Manager to ensure every client is paired with the caregiver who best fits their care needs, personality, preferences, and schedule.

• Review each client's care needs, goals, and preferences.
• Identify the best caregiver match for every client.
• Coordinate smooth transitions from intake to active care.
• Confirm schedules, caregiver assignments, and client expectations.
• Communicate important client information to ensure outstanding service.

In addition, you'll play an important role in growing our agency throughout the community by building relationships and confidently representing Senior Helpers.

• Develop and nurture relationships with referral sources including physicians, hospitals, rehabilitation facilities, senior living communities, case managers, social workers, and other healthcare professionals.
• Confidently speak about Senior Helpers, our mission, and the services we provide.
• Follow up with referral partners and maintain ongoing relationships.
• Deliver marketing materials and thank-you communications.
• Schedule and participate in networking events, health fairs, and community outreach activities.
• Request client reviews and testimonials.
• Track referral sources and maintain accurate records.
• Assist with social media and community engagement initiatives.

Requirements

We're searching for someone who is:

• Compassionate, caring, and genuinely enjoys helping others.
• Well-spoken, confident, and professional on the phone and in person.
• Comfortable discussing our services and helping families make informed decisions.
• Sales-minded without being pushy—you enjoy building trust and helping people find solutions.
• A self-starter who takes initiative and follows through.
• Organized, dependable, and detail-oriented.
• Comfortable networking and representing our company in the community.
• A collaborative team player who enjoys working closely with others.
• Positive, energetic, and eager to grow with a family-owned business.

Preferred experience includes client relations, customer service, sales or admissions, healthcare, home care, senior living, hospitality, office administration, marketing, or community outreach.

Benefits

We offer:

• Part-time position with a clear path to full-time employment.
• Growth into leadership opportunities as our agency expands.
• Performance-based bonuses.
• Paid training.
• PTO per company policy.
• A supportive, family-owned work environment.
• Meaningful work that positively impacts the lives of seniors and their families.
• The opportunity to help shape the future of a growing agency.