Client Relations Coordinator

Overview The Client Relations Coordinator serves as a key point of contact for prospective and existing clients, ensuring responsive, professional, and high-quality client experience. This role supports client intake, assignment coordination, relationship management, and business development initiatives. The ideal candidate is highly organized, detail-oriented, customer-focused, and thrives in a fast-paced environment while maintaining strong communication and service standards. The Client Relations Coordinator works closely with our experts, internal teams, clients, and external partners to support client needs, keep accurate records, and contribute to the growth of the organization. Essential Job Functions Provide exceptional service and support to prospective and existing clients through phone, email, and other communication channelsRespond promptly to client inquiries and assist with assigning incoming matters to appropriate internal teams or expertsSupport client onboarding and ensure accurate collection and entry of client and assignment informationMaintain client records, assignment tracking, and activity updates within company databasesCollaborate with internal departments to ensure seamless execution of client service activitiesAssist in collecting and organizing performance metrics and operational data for reporting purposesIdentify opportunities to improve client experience and internal processesMaintain confidentiality of client information and company business mattersSupport business development and marketing initiatives, such as client events, webinars, and outreach, and perform other client service and administrative duties as assigned Requirements Required Education and Professional Certifications Associate or bachelor's degree preferred; equivalent education and experience may be considered3+ years of experience in client services, customer service, sales support, business development, hospitality, account management, or a related field preferredProficient using Microsoft Office applicationsExperience with database management and/or client management systems preferredExperience handling inbound client inquiries, coordinating with internal experts, managing client onboarding, and maintaining ongoing client relationshipsEligible to work in the United States Physical Demands, Overtime, And Travel Requirements Physical Demands - Able to lift or move up to 25 poundsOvertime - Available for overtime when needed Travel Requirements - Minimal travel within the greater metropolitan area of the assigned district office. Benefits Health Care Plan (Medical, Dental & Vision)Retirement Plan (401k, IRA)Life Insurance (Basic, Voluntary & AD&D)Paid Time Off (Vacation, Sick & Public Holidays)Family Leave (Maternity, Paternity)Short Term & Long Term DisabilityTraining & Development