Office and Client Service Coordinator

About the role

The Client and Lab Support Specialist ensures efficient and accurate running of a fast-paced laboratory tasks, including sample receipt/processing, bottle kit orders completion, interaction with clients, and the review and submission of reporting. This position will require a high level of focus, detail-oriented accuracy and the ability to multitask.

Essential Duties And Responsibilities

• Greet/Welcome Walk-In Customers
• Monitor and Respond to Customer Requests
• Answer Phones and Screen Incoming Calls for Management
• Direct Lab Inquiries to Lab
• Administrative Support to Managers/Supervisors/Sales
• Aid in Planning Staff Meetings/Birthday Celebrations
• Maintain Office and Kitchen Supply Inventory
• Perform Laboratory Operations
• Operate Work Functions and Keep Records as per Approved SOP’s and/or Laboratory Policies
• Receive/Login Samples
• Manually Create Bottle Order Kit Request from Sales or Client Relationship Executives
• Generate Sample Reports/Invoices
• Manage Open Orders/Workflow
• Identify and Record Nonconformities on Corrective Action Requests (CAR) and on Preventive Action Requests (PAR)
• Correct Nonconformities and Potential Nonconformities
• Act as Liaison between Customers & Lab to Facilitate Completion of Work
• Perform Administrative Operations
• Ship out all Fedex Orders

Qualifications

• Excellent computer skills with Microsoft Office Suite experience (data entry)
• Previous customer service experience (1-2 years of experience preferred)
• Proven office organizational, administrative skills
• No college degree required
• Professional working proficiency in English is a requirement, including the ability to read, write and speak in English
• Authorization to work in the US without restriction or sponsorship

Additional Information

• Position is full-time, Monday-Friday, 8 a.m.-5 p.m., with overtime as needed.
• Starting Base Rate of $18.00- $19.00, based on experience.
• As a Eurofins employee, you will become part of a company that has received national recognition as a great place to work. We offer excellent full-time benefits including comprehensive medical coverage, life and disability insurance, 401(k) with company match, paid holidays, paid time off, and dental and vision options.

Pay

Starting Base Rate of $18.00- $19.00, based on experience.

Schedule

Full-time, Monday-Friday, 8 a.m.-5 p.m., with overtime as needed.

Benefits

• Comprehensive medical coverage
• Lifetime disability insurance
• 401(k) with company match
• Paid holidays
• Paid time off
• Dental and vision options

Company

Eurofins USA Environment Testing is a Disabled and Veteran Equal Employment Opportunity employer. Eurofins is dedicated to sustainability and has set a goal of achieving carbon neutrality by 2025 through a combination of emission reduction and compensation initiatives. Eurofins supports the development of its employees and offers international opportunities to strong performers.