Client Relations Manager - Birmingham, AL

Key Responsibilities

• Serve as the main point of contact for a portfolio of commercial insurance clients
• Proactively anticipate client needs and ensure all servicing items are addressed with accuracy and urgency
• Collaborate with producers, carriers, and internal teams to deliver timely and efficient service
• Maintain accurate client data and documentation in AMS360 and other platforms
• Effectively and appropriately delegate tasks to junior team members
• Share knowledge with team members and contribute to a strong team culture

Qualifications

• Active P&C insurance license
• Minimum 5+ years of experience in commercial insurance management
• Deep understanding of commercial coverages, policy structures, and client servicing standards
• Proven ability to manage a demanding workload in a high-volume, fast-paced environment without sacrificing quality
• Deadline driven with strong attention to detail and ability to prioritize and follow through
• Forward-thinking and solutions-oriented, proactively anticipating client needs
• Clear and confident written and verbal communication skills

PREFERRED SOFTWARE EXPERIENCE

• AMS360 (required or strong working knowledge preferred)
• AgencyZoom, Indio, Fulcrum, Microsoft Office Suite, Outlook