Client Relations Manager

Key Responsibilities

• Serve as the primary point of contact for client engagement, ensuring a responsive, solutions-oriented approach to all requests and needs
• Lead, coach, and develop a team of ~5 employees, fostering a culture of accountability, collaboration, and service excellence
• Create and maintain a welcoming, client-ready environment that enhances the overall workplace experience
• Oversee daily operations including meeting and conference room management, space readiness, and service coordination
• Conduct regular site walkthroughs to ensure consistent quality, presentation, and functionality of the workspace
• Establish and refine processes, SOPs, and operational playbooks to drive efficiency and consistency
• Monitor service levels and performance metrics, identifying opportunities to elevate service delivery
• Partner with internal stakeholders to support employee engagement, retention, and team development
• Support additional services such as mail, print, and project coordination as needed

What You Bring

• 3–5 years of experience in corporate office services, hospitality, or workplace operations
• Proven experience leading and developing a high-performing team of 5 or more
• A strong hospitality mindset with a passion for creating elevated, client-centric experiences
• Exceptional communication and relationship management skills
• Ability to manage multiple priorities with professionalism and attention to detail in a fast-paced environment
• Proficiency in Microsoft Office and workplace systems