Client Relations Center Training Coordinator

About the role

The Team: The Client Relations Center (CRC) is dedicated to providing exceptional, timely and professional client service via phone, email, and live chat. Serving as an extension of our boutiques, the CRC is a vital part of the Hermès client journey, ensuring every client receives a high-touch experience that reflects Hermès’ values of service and excellence.

Responsibilities

• Support the coordination, preparation and administration of CRC training programs, ensuring training materials, schedules and resources are organized and maintained.
• Schedule, manage logistics for training rollouts, track attendance, prepare materials, and follow up with communications.
• Facilitate small-group training sessions and onboarding activities as needed to support learning and engagement.
• Partner with the CRC Training Manager to assess learning progress and identify performance-based training opportunities.
• Oversee monthly Self-Learning and CRC Training recap reports, raising awareness of department happenings.
• Update and maintain training documentation and reports as directed.
• Lead small-group sessions and create engaging workshops on relevant topics.
• Shadow CRC team to reinforce key training topics.
• Support additional projects as needed such as preparing weekly and/or monthly recaps of training initiatives, successes and opportunities.
• Track, report, and evaluate training programs for participation; make recommendations for new solutions and improve existing offerings.
• Support with delivery of important announcements through verbal and written communication including via Teams, email and weekly newsletter.
• All other duties assigned by supervisor(s).

Requirements

• Previous experience within the Client Relations Center or a luxury retail/service environment is preferred.
• Proven ability to train, coach, and inspire peers.
• Strong communication and facilitation skills.
• Ability to adapt quickly and support multiple priorities in a dynamic environment.
• Familiarity with CRC and corporate training environment.
• Self-starter with the ability to work independently and as an active team player.
• Tech-savvy and eager to learn and introduce new systems and efficiencies.

Qualifications

• High school diploma or equivalent.
• Experience in a customer service or training role.
• Proficiency in Microsoft Office Suite.
• Excellent organizational and time management skills.
• Ability to work independently and as part of a team.
• Strong interpersonal and communication skills.

Skills

• Customer Service
• Training and Development
• Facilitation
• Organizational Skills
• Time Management
• Communication

Benefits

• Commission and bonus incentives based on sales performance.
• Medical, Dental, Vision coverage.
• Life Insurance and Disability coverage.
• Paid time off (annual vacation of 15 days, 11 company holidays, 3 floating holidays, 2 wellbeing days, and sick & safe time).
• Paid Parental leave and transition time.
• 401(k) and Roth Retirement plan with company matching and profit sharing.
• Voluntary benefits such as flexible spending accounts, fitness reimbursement, voluntary life insurance.
• Product discount and EAP resources.
• Access to Calm App, Health Advocate, Family Building Support and more!

Pay

The range for this position is $27.19 - $30.05 per hour. Actual rates are determined on the job, location, and individual experience.

Schedule

The CRC Training Coordinator is based in the E59 New York, NY Corporate Office and reports to the CRC Training Manager.