Client Relations and Development Manager

Tasks and Responsibilities

• Build strong relationships and work closely with existing clients to understand their needs and ensure their satisfaction with our services.
• Communicate and coordinate with operations to ensure client needs and expectations are met.
• Visit clients on a regular basis, meeting the standards established by PDI.
• Attend all client meetings, Quarterly QA’s, events, etc. at client’s request.
• Provide training, in-services, and any helpful communication to clients on proper ordering, procedures, and processes.
• Respond to all questions, inquiries, and issues from clients.
• Handle all tasks related to getting a new client onboarded, including, but not limited to, client set up and training.
• Attend tradeshows, networking events, educational forums, and any other industry related gatherings.
• Actively engage with all industry trade associations and groups.
• Contribute positively to the customer/prospect experience by engaging, supporting, and working with the entire PDI team in a collaborative manner.
• Effectively manage all activity in the CRM for clients and prospects keeping all relative information and activity up to date.
• Learn, understand and know the market (prospects, competitors, vendors, etc.).
• Keep current on industry trends and best practices that may impact the business and service offerings of the organization.

Qualifications

• Bachelor’s Degree or equivalent experience
• Written and verbal communication skills with a high degree of emotional intelligence
• Valid driver’s license and good driving record
• Proficient with computers, MS Office, and CRM databases
• Self starter with the ability to work independently as well as in a collaborative team
• Strong organizational, time management, and customer service skills
• Prior experience in Mobile Radiology, a clinical background or experience in the Long Term Care industry a plus.