Client Relations Manager

Join Berkadia's loan servicing platform and learn from the best at the largest U.S. non-bank commercial mortgage servicer. We provide personal and professional development opportunities to impact the commercial real estate industry and build a long-term career.

Responsibilities

• Monitor, administer, or refer borrower requests to the appropriate Servicing functional business unit or outside party upon review of the applicable loan documents and service agreements.
• Provide detailed referral requests, including applicable loan documents and investor requirements on transactions requiring lender consent such as easements, partial releases, and condemnations.
• Monitor and review loan-specific trigger events to ensure appropriate action is taken to meet required deadlines.
• Work with management on appropriate responses and decisions regarding risk assessment of loans, including comprehensive reviews of construction draw requests, potential loan servicing transfers, and loan document and servicing agreement requirements.
• Consult with direct report, manager, and personnel within Berkadia, as necessary, and follow up with borrowers to ensure completion of requests and inquiries.
• Manage and/or escalate complex issues that will include some decision-making on the Client Relation Manager’s part.
• Monitor portfolio-specific reports and adhere to established Berkadia policies and procedures for processing open items or issues.
• Confront problem situations in conjunction with assessment of loan documents and investor guidelines.
• Review written analysis of lease documents and enforce approval conditions.
• Develop personal technical skills by completing appropriate training courses and satisfying the annual required training hour minimum.
• Work with all applicable functional business units to ensure compliance with loan document requirements and borrower requests on all servicing systems.
• Other duties as assigned.

Qualifications

• Bachelor’s degree or equivalent.
• 3+ years of experience in a similar position.

Skills

• Exceptional communication abilities, with proficiency in both written and verbal forms, essential for clear and effective client interactions and internal communications.
• Strong ability to collaborate effectively within team settings and adapt swiftly to evolving business environments while maintaining productivity and focus.
• Commitment to upholding confidentiality, with a strong adherence to organizational policies and procedures, ensuring integrity and trust in handling sensitive information.
• Meticulous attention to detail, ensuring accuracy and consistency in all tasks, critical for maintaining high standards of client service and operational excellence.

Benefits

• Monthly paid volunteer hours and donation matching to benefit communities.
• Employee Resource Groups to support professional growth.
• Fertility and family planning services.
• Up to 12 weeks of fully paid parental leave.
• Mental health care, including free counseling sessions.
• Generous tuition reimbursement to fund your learning journey.
• Pet insurance discounts.
• Additional benefits to support well-being and career development.