CLIENT RELATIONS MANAGER

Key Responsibilities

• Lead daily operations across mail, hospitality, facilities, and vendor services, ensuring seamless service delivery
• Serve as the primary escalation point for service issues; develop and execute resolution plans
• Maintain and optimize operational playbooks, procedures, and service standards
• Manage hiring, onboarding, and training of team members
• Oversee project timelines, milestones, and deliverables, ensuring on-time execution
• Conduct audits across service lines and provide coaching to enhance performance

Move & Project Management

• Coordinate office moves and reconfigurations, partnering with vendors, IT, and internal stakeholders
• Manage logistics, budgets, timelines, and communications for projects involving multiple vendors
• Provide hands-on onsite support during moves and ensure post-move readiness and functionality

Vendor & Records Management

• Manage vendor relationships, including storage, retrieval, and document destruction services
• Oversee contracts, service quality, and performance expectations

Communication & Change Management

• Act as the central point of contact for workplace initiatives and moves
• Deliver clear, consistent updates to leadership and staff
• Drive engagement and adoption of workplace changes

Space & Facilities Management

• Optimize space utilization and resolve space-related challenges
• Identify maintenance needs, upgrades, and cost-saving opportunities
• Ensure quality assurance across workplace operations and user experience

Qualifications

• Proven experience in office services, workplace operations, or similar function in a corporate setting
• Strong project management and vendor coordination skills
• Able to remain composed and solutions-oriented in fast-paced environments
• Excellent communication and leadership capabilities
• Detail-oriented with a focus on continuous improvement and service excellence

Pay

$75,000 annually

Schedule

N/A

Benefits

N/A