Client Programs Intern

About the role

The Client Programs Intern supports the Client Programs team by assisting with project coordination, client communications, program administration, reporting and operational activities. This internship provides hands-on experience working within a client-focused environment, helping to drive program success while developing professional skills in project management, customer service and business operations.

Duties and Responsibilities

• Assist Client Programs Team with the coordination and execution of client initiatives and projects.
• Support program administration activities, including tracking deliverables, maintaining documentation, and updating project records.
• Prepare reports, presentations, and meeting materials for internal and client-facing discussions.
• Monitor project timelines and assist with follow-up actions to help ensure commitments are completed on schedule.
• Participate in team meetings and document meeting notes, action items, and key decisions.
• Conduct research and gather data to support client programs, process improvements, and strategic initiatives.
• Assist with client communications, including scheduling meetings and agenda creation.
• Maintain accurate records and databases related to client programs and activities.
• Support the development of process documentation, training materials, and best practices.
• Collaborate with cross-functional teams to support client satisfaction and program objectives.
• Perform additional administrative and operational tasks as assigned.
• Identify and escalate program risks.
• Meet regularly with Client Program Managers to discuss program progress and brainstorm new ways to improve program delivery.
• Quickly and effectively communicate engagement changes, updates or problems.
• Embody NCM's mission, vision and values.

Qualifications

Required:

• Currently pursuing a Bachelor's degree in Business Administration, Communications, Marketing, Project Management, Management, or a related field.
• Strong organizational and time management skills.
• Excellent written and verbal communication abilities.
• Proficiency in Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint.
• Ability to manage multiple tasks and meet deadlines in a fast-paced environment.
• Strong attention to detail and problem-solving skills.
• Ability to work independently and collaboratively within a team environment.

Preferred:

• Previous internship, volunteer, leadership, event management or customer service experience.
• Familiarity with Microsoft Teams, SharePoint, Monday.com or other project management tools.
• Interest in client services, program management, operations, or business consulting.