Client Services Intern

About the role

The Client Services team provides a variety of support to our clients post-implementation through the lifecycle of their relationship with Paylocity. The Team strives to create a positive relationship with clients to build client loyalty and retention. With a team of dedicated and knowledgeable Account Managers, clients get their questions answered, problems solved, and needs met timely & accurately. Client Services aims to create a one-of-a-kind client experience for all Paylocity's clients.

Internship overview

The Client Services Internship is a 12-week summer experience designed to give you a real look into a career in Client Services. You'll learn how Account Managers build strong client relationships, solve problems, and deliver an exceptional client experience while gaining hands-on experience that prepares you for a potential full-time opportunity after graduation.

Throughout the summer, you'll:

• Get hands-on experience through onboarding, mentorship, job shadowing, reverse shadowing, and exposure to real client interactions.
• Build business and industry knowledge through weekly learning activities, assignments, leadership conversations, and team experiences.
• Work on a meaningful project aligned to Client Services goals, developing recommendations, and presenting your work to managers and leaders.
• Grow your professional skills through workshops, peer networking, mentorship, and our Intern Summit at Paylocity's headquarters.
• Connect with leaders and peers across the organization while gaining a broader understanding of how different teams work together.
• Showcase your growth through mid-point and final presentations highlighting your key learnings, project results, and recommendations.

Responsibilities

• Communicate professionally with clients via phone and email to provide updates, gather information, and resolve routine inquiries.
• Support high-volume client service operations by completing casework, processing requests, and resolving routine client issues in accordance with established service standards.
• Review, investigate, and resolve client cases while ensuring accuracy, quality, and timely completion.
• Assist with case routing, workload balancing, and assignment management to support operational efficiency and service delivery.
• Complete project returns, processing cleanup, and other operational support activities to improve team productivity and client outcomes.
• Accurately document client interactions, case activity, and resolutions within company systems.
• Collaborate with Account Managers and cross-functional partners to escalate complex issues and ensure timely resolution of client needs.

Qualifications

• Active enrollment in a bachelor's degree program with an anticipated graduation between December 2027 and Spring 2028.
• Preference for Business and Liberal Arts majors with a career interest in customer service, account management, and client success.
• Must have a GPA of 3.0 or higher.
• Experience with data entry and client interaction preferred.
• Strong technical aptitude; proficient in Microsoft Word and Excel.
• Excellent time management, critical thinking, and problem-solving skills.
• Strong written and verbal communication skills for business correspondence.
• High attention to detail and commitment to process adherence, including recognizing and maintaining confidentiality.
• Ability to adapt in a fast-paced environment and work well in a team setting; willingness to jump in wherever necessary.

Pay

$24/hr

Schedule

This is a 100% in-office role based at our Pittsford, NY location. Remote or hybrid work is not available for this position. Candidates must be able to work on-site five days per week from 9:00am - 6:00pm local time.