Client Principal, Retail and Manufacturing

The Role

The Role: Principal Architect, Digital Services (Retail & Manufacturing)

Responsibilities

• Drive Digital Services Sales.
• Partner with sales and technical architecture teams, executing against the account's technical sales strategy to meet revenue objectives through adoption of Presidio Digital Services – application modernization, application development, software development lifecycle (SDLC), artificial intelligence (AI), and data estate and platform modernization.
• Understand Customer Current State. Proactively lead discovery across the customer’s business, technical, operational, and financial environment, with particular focus on retail capabilities such as omnichannel commerce, digital customer experience, merchandising, store operations, inventory and order management, supply chain, loyalty, and retail data and AI.
• Research relevant industry trends, develop and lead workshops, document the customer’s current state, and translate findings into practical transformation roadmaps and differentiated Presidio Digital solutions tied to measurable business outcomes.
• Technical Opportunity Leadership. Lead opportunities for relevant services to achieve technical win of Presidio services solutions. Identify customer stakeholders and their individual success criteria and needs. Create and lead technical solution approaches and next steps aligned to customer stakeholders. Align, vet and coordinate Presidio technical resources as needed. Engage Manager/VP/Director level at clients directly.
• Practice Delivery Engagement. Actively participate as a liaison between customers, sales and delivery resources to ensure customer success. Lead the collaboration with delivery engineering on driving quality and properly risk managed solutions and associated formal scopes of work.
• Solution Architecture, Design and Documentation. Analyze and assess client requirements and determine target services approach, solutions, and roadmaps. Create and deliver compelling technical proposals directly to clients, including relevant drawings, diagrams and analysis.
• Technical Excellence & Evangelism. Maintain a high level of technical excellence and evangelism across multiple relevant solution architecture and product areas. Lead the curation and delivery of relevant technical knowledge, presentations, and conversations at all client levels and customer-related events. Actively participate in technical champion programs and communities. Attain certifications when appropriate. Learn, discuss and present new and emerging relevant topics to internal stakeholders and clients.
• Account Leadership. Actively participate in client account related activities that establish your role as a trusted advisor internally and with customers, such as: Account planning, EBCs, social events, etc.
• Team Engagement and Enable Culture. Engage Presidio team members, actively participate in team activities, and contribute on collaboration tools to drive an open, positive, inclusive, resilient, change-orientated team culture. Be a steward of the PRESIDIO CORE VALUES – Excellence, Forward-Thinking, Accountability, One Presidio.
• Partner Relationships. Develop working relationships with vendor partner teams and peers, prioritizing the hyper-scaler cloud solutions and relevant ecosystems. Contribute to and drive execution of relevant partner vendor GTM strategies.
• Retail Business Value and Go-to-Market Development. Partner with sales, delivery, industry leaders, and technology partners to develop retail-specific points of view, reusable solution frameworks, accelerators, account strategies, and go-to-market plays. Connect proposed solutions to measurable retail outcomes such as revenue growth, improved conversion, inventory optimization, reduced shrink, increased customer loyalty, improved associate productivity, and lower fulfillment costs. Capture and apply lessons learned from client engagements to continuously strengthen Presidio’s retail offerings and Presales approach.
• Enable Others. Contribute to the success of others in sales and Presales. Actively mentor and enable others. Share methods, content, and lessons learned with others.

Qualifications

• Bachelor’s degree or equivalent experience and/or military experience
• Overall 10+ years of relevant experience
• Retail industry experience is given high priority.
• 7+ years of architecture, design, implementation, and/or consulting in digital and/or cloud technologies
• 5+ years of specific domain experience in one or many of the following: application modernization, application development, software development lifecycle (SDLC), artificial intelligence (AI), Generative AI (GenAI), and data estate modernization and modern data platforms
• 5+ years hands-on experience with at least one hyperscaler cloud platform (AWS, Azure, or GCP)
• Demonstrated comfort leading presentations, solution demonstrations and whiteboard sessions at the Manager/Director level
• Aptitude for consultative Presales: be curious and creative, and comfortable navigating ambiguous, early-stage client conversations
• Growth mindset and drive for trying new ideas and actively seek mentoring and coaching
• Collaborative style and the ability to work with diverse set of stakeholders
• Expert time management and ability to set expectations in a timely manner
• Ability to provide timely feedback loops to leadership

Preferred Skills And Professional Experience

• Demonstrated retail industry experience developing digital transformation solutions across ecommerce, omnichannel customer experience, merchandising, store operations, supply chain, inventory and order management, loyalty, and customer analytics, including integration of retail platforms such as POS, OMS, ecommerce, ERP, CRM/CDP, and modern cloud data and AI platforms.
• Additional hands-on depth in a second hyperscaler platform beyond your primary (AWS, Azure, or GCP)
• AWS Solution Architecture level certifications
• Experience in delivering modern application architectures such as micro services, event driven
• Experience in software engineering or code development
• Experience with artificial intelligence (AI) solutions and deployments – including LLMs, GenAI methods (RAG, etc.), agentic frameworks (LangGraph, AutoGen, crewAI, etc.), AI workflow low code/no code tools (n8N, Copilot Studio, etc.)
• Experience with reviewing and/or writing statements of work (SOW)
• Experience and/or ability to prepare RFP/RFI response, proposals, and solutions
• Experience in delivering modern application architectures such as micro services, event driven
• Experience in software engineering or code development
• Experience with artificial intelligence (AI) solutions and deployments – including LLMs, GenAI methods (RAG, etc.), agentic frameworks (LangGraph, AutoGen, crewAI, etc.), AI workflow low code/no code tools (n8N, Copilot Studio, etc.)
• Experience with reviewing and/or writing statements of work (SOW)
• Experience and/or ability to prepare RFP/RFI response, proposals, and solutions
• Experience in delivering modern application architectures such as micro services, event driven
• Experience in software engineering or code development
• Experience with artificial intelligence (AI) solutions and deployments – including LLMs, GenAI methods (RAG, etc.), agentic frameworks (LangGraph, AutoGen, crewAI, etc.), AI workflow low code/no code tools (n8N, Copilot Studio, etc.)
• Experience with reviewing and/or writing statements of work (SOW)
• Experience and/or ability to prepare RFP/RFI response, proposals, and solutions
• Experience in delivering modern application architectures such as micro services, event driven
• Experience in software engineering or code development
• Experience with artificial intelligence (AI) solutions and deployments – including LLMs, GenAI methods (RAG, etc.), agentic frameworks (LangGraph, AutoGen, crewAI, etc.), AI workflow low code/no code tools (n8N, Copilot Studio, etc.)
• Experience with reviewing and/or writing statements of work (SOW)
• Experience and/or ability to prepare RFP/RFI response, proposals, and solutions
• Experience in delivering modern application architectures such as micro services, event driven
• Experience in software engineering or code development
• Experience with artificial intelligence (AI) solutions and deployments – including LLMs, GenAI methods (RAG, etc.), agentic frameworks (LangGraph, AutoGen, crewAI, etc.), AI workflow low code/no code tools (n8N, Copilot Studio, etc.)
• Experience with reviewing and/or writing statements of work (SOW)
• Experience and/or ability to prepare RFP/RFI response, proposals, and solutions
• Experience in delivering modern application architectures such as micro services, event driven
• Experience in software engineering or code development
• Experience with artificial intelligence (AI) solutions and deployments – including LLMs, GenAI methods (RAG, etc.), agentic frameworks (LangGraph, AutoGen, crewAI, etc.), AI workflow low code/no code tools (n8N, Copilot Studio, etc.)
• Experience with reviewing and/or writing statements of work (SOW)
• Experience and/or ability to prepare RFP/RFI response, proposals, and solutions
• Experience in delivering modern application architectures such as micro services, event driven
• Experience in software engineering or code development
• Experience with artificial intelligence (AI) solutions and deployments – including LLMs, GenAI methods (RAG, etc.), agentic frameworks (LangGraph, AutoGen, crewAI, etc.), AI workflow low code/no code tools (n8N, Copilot Studio, etc.)
• Experience with reviewing and/or writing statements of work (SOW)
• Experience and/or ability to prepare RFP/RFI response, proposals, and solutions
• Experience in delivering modern application architectures such as micro services, event driven
• Experience in software engineering or code development
• Experience with artificial intelligence (AI) solutions and deployments – including LLMs, GenAI methods (RAG, etc.), agentic frameworks (LangGraph, AutoGen, crewAI, etc.), AI workflow low code/no code tools (n8N, Copilot Studio, etc.)
• Experience with reviewing and/or writing statements of work (SOW)
• Experience and/or ability to prepare RFP/RFI response, proposals, and solutions
• Experience in delivering modern application architectures such as micro services, event driven
• Experience in software engineering or code development
• Experience with artificial intelligence (AI) solutions and deployments – including LLMs, GenAI methods (RAG, etc.), agentic frameworks (LangGraph, AutoGen, crewAI, etc.), AI workflow low code/no code tools (n8N, Copilot Studio, etc.)
• Experience with reviewing and/or writing statements of work (SOW)
• Experience and/or ability to prepare RFP/RFI response, proposals, and solutions
• Experience in delivering modern application architectures such as micro services, event driven
• Experience in software engineering or code development
• Experience with artificial intelligence (AI) solutions and deployments – including LLMs, GenAI methods (RAG, etc.), agentic frameworks (LangGraph, AutoGen, crewAI, etc.), AI workflow low code/no code tools (n8N, Copilot Studio, etc.)
• Experience with reviewing and/or writing statements of work (SOW)
• Experience and/or ability to prepare RFP/RFI response, proposals, and solutions
• Experience in delivering modern application architectures such as micro services, event driven
• Experience in software engineering or code development
• Experience with artificial intelligence (AI) solutions and deployments – including LLMs, GenAI methods (RAG, etc.), agentic frameworks (LangGraph, AutoGen, crewAI, etc.), AI workflow low code/no code tools (n8N, Copilot Studio, etc.)
• Experience with reviewing and/or writing statements of work (S