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Jobs · Marketing · California

Principal, Product Manager, Customer Growth

Walmart · Sunnyvale, CA · 2 wk ago
On-siteMarketing$143k–$286k/yrFull-time

Position Summary

We are seeking a Product Manager to lead AI-driven growth and personalization initiatives across customer engagement ecosystems. This leader will own strategy, roadmap, experimentation, and execution for products leveraging behavioral signals, machine learning, and optimization systems to improve engagement, retention, frequency, and wallet share.

What you'll do...

  • Own strategy, roadmap, experimentation, and execution for AI-driven growth and personalization initiatives
  • Lead complex cross-functional initiatives involving Engineering and Data Science teams
  • Build AI/ML-driven products, personalization systems, recommendation engines, or growth platforms
  • Experimentation and optimization systems to improve engagement, retention, frequency, and wallet share
  • Connect customer insights to scalable platform capabilities
  • Execute and manage projects with a focus on measurable business impact

About the Team

We are building an AI-enabled Customer Growth platform focused on improving customer engagement, retention, and lifetime value across digital and omnichannel experiences. The organization operates at the intersection of: AI/ML-driven personalization Experimentation and optimization systems Customer data and behavioral intelligence Recommendation and decisioning platforms Lifecycle engagement and messaging orchestration Omnichannel customer growth

Role Overview

The ideal candidate combines strong product judgment with analytical rigor, experimentation sophistication, systems thinking, and technical fluency. This leader will own strategy, roadmap, experimentation, and execution for products leveraging behavioral signals, machine learning, and optimization systems to improve engagement, retention, frequency, and wallet share.

Preferred Qualifications

  • 8+ years of Product Management experience in technology or data-intensive environments
  • Strong analytical and quantitative problem-solving skills
  • Experience leading complex cross-functional initiatives involving Engineering and Data Science teams
  • Experience owning products or platforms with measurable business impact
  • Experience building AI/ML-driven products, personalization systems, recommendation engines, or growth platforms
  • Strong experimentation background including A/B testing and statistical reasoning
  • Experience with customer engagement, retention, CRM, loyalty, or lifecycle ecosystems
  • Technical fluency with data platforms, experimentation systems, APIs, and ML concepts
  • Strong executive communication and organizational influence skills

Why Join Us

  • Competitive pay as well as performance-based bonus awards and other great benefits
  • Health benefits including medical, vision and dental coverage
  • Financial benefits including 401(k), stock purchase and company-paid life insurance
  • Paid time off benefits including PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting
  • Other benefits including short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more
  • Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities

Minimum Qualifications

  • Option 1: Bachelor’s degree in computer science, engineering, or related area and 9 years’ experience in product management.
  • Option 2: 11 years’ experience in product management or related area.

Preferred Qualifications

  • Master’s degree in Computer Science, Engineering, Business Administration, or related area and 8 years’ experience as a product manager, ideally working on consumer-facing, large-scale, highly complex B2B/C products
  • Supervisory experience
  • We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly.
  • Masters: Business Administration, Masters: Computer Engineering, Masters: Computer Science

Primary Location

1345 Crossman Ave, Sunnyvale, CA 94089-1114, United States of America

Additional Compensation

The annual salary range for this position is $143,000.00 - $286,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include : Stock

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