Client Performance Administrative Assistant

What You’ll Do

• Client Account Management: Act as the central point of contact for nationwide institutional accounts, handling everyday inquiries via telephone, professional correspondence, and intricate servicer portals.
• Scorecard Oversight: Review client-facing achievement scorecards, oversee strict reporting schedules, and initiate internal escalation pathways to clear processing bottlenecks.
• Milestone & Timeline Tracking: Verify file advancement against rigid regulatory and client schedules to eliminate portfolio stagnation.
• Audit & Compliance Support: Deliver essential administrative backing during internal quality assurance checks, external client inspections, and statutory compliance assessments.
• Data Compilation & Reporting: Construct detailed legal case histories and aggregate quantitative operational results for senior leadership.
• Interdepartmental Synergy: Collaborate closely with attorneys, paralegals, and default fulfillment teams to ensure legal filings satisfy strict investor and court deadlines.
• System Alert Management: Track, interpret, and execute rapid response initiatives for system notifications, procedural adjustments, and sector-specific directives.

What We're Looking For

• Professional Background: 2+ years of hands-on experience within default services, bankruptcy practice, real estate litigation, or the mortgage servicing sector.
• Investor Guidelines: Core understanding of GSE directives, including Fannie Mae, Freddie Mac, and FHA statutory default schedules.
• Technical Savvy: High-level mastery of the Microsoft Office Suite paired with practical experience utilizing legal case management systems like Perfect Practice, ICE, Tempo, ADR, or DRA.
• Communication Excellence: Polished verbal and written communication talents tailored to convey intricate case updates to corporate stakeholders.
• Organizational Mastery: Supremely structured and detail-minded with a proven capacity to juggle multiple shifting deadlines concurrently.
• Collaborative Mindset: Able to operate independently with minimal direction while anchoring cross-functional achievements across diverse legal divisions.
• Bonus Points For: Direct involvement analyzing, managing, or challenging client performance metrics and scorecards, a solid, functional comprehension of both judicial and non-judicial foreclosure processes, and a career background focused on audit defense or regulatory compliance within financial services.

Benefits

• Highly competitive salary package commensurate with experience
• Full suite of medical, dental, and vision insurance options
• 401(k) retirement plan featuring an institutional company match
• Generous paid time off (PTO) allocation and recognized firm holidays
• Continuous professional development and defined upward mobility