Client Partnerships Lead (Full-Time)

Nurture & Deepen Client Relationships

• Cultivate relationships within assigned client accounts, focusing on proactive engagement that builds trust and uncovers expansion opportunities
• Lead discovery conversations with clients to identify evolving needs, uncover opportunities and inform how STN can best support their goals
• Prioritize recurring face-to-face touchpoints across your account roster to ensure in-person connection remains a core part of partnership success
• Educate clients on STN's latest capabilities, updates and tailored solutions relevant to their needs
• Develop and execute client gifting strategies that reinforce appreciation and deepen relationship quality
• Attend events and manage recurring visits for assigned clients, representing STN as a trusted and enthusiastic partner
• Maintain awareness of industry trends, competitive activity and client priorities

Drive Renewals & Grow Assigned Accounts

• Work closely with the Account Management team to strategize renewals, focusing on identifying growth potential within assigned client scopes
• Lead proposal development for renewal and upsell opportunities, crafting compelling, client-centered pitches in collaboration with senior team members
• Support onboarding for new client contracts, noting key insights from the sales process and setting up the execution team for success
• Develop quarterly lookback presentations that highlight sales actuals, outline future strategies and provide projections, using HubSpot as the primary data source
• Support the development of sales collateral such as capabilities presentations and informational materials to reinforce client education and relationship depth

Support New Business Efforts

• Participate in sourcing leads, initiating intro calls and assisting in initial negotiations alongside senior team members
• Help qualify new opportunities and provide relevant context ahead of key conversations
• Represent STN with energy and authenticity in early-stage prospecting conversations, building rapport from the very first touch

Manage Pipeline & Internal Reporting

• Maintain accurate, up-to-date records in HubSpot, tracking pipeline changes, status updates and ensuring goal alignment on assigned accounts
• Monitor and report on progress toward revenue targets within assigned accounts, collaborating with internal teams to support financial goals
• Contribute to pipeline health by keeping all activity and forecasting current and clearly documented

Who You Are

• A natural relationship builder who thrives on genuine human connection and client engagement
• Motivated by growth; you see renewal conversations as opportunities, not obligations
• Strong communicator who can present technical and financial information in a client-friendly, approachable way
• Collaborative by nature, with an ability to work seamlessly across internal teams
• Organized and detail-oriented, with the ability to manage multiple accounts and deadlines simultaneously
• Adaptable and energized by a fast-paced, ever-evolving industry
• Passionate about sports and live entertainment (strongly preferred)
• Comfortable representing a brand with confidence in both virtual and in-person settings

Details

Location: Remote (U.S.)

Reports to: Associate Director, Client Success

Type: Full-Time

Compensation: CA-based salary is $82,100 - $102,200 + sales incentives program. Actual compensation is dependent on experience, location and job-related qualifications and may vary for positions outside of California.

Required Skills & Abilities

• Demonstrated ability to manage and support growth in client accounts
• Strong communication and interpersonal skills, with an ability to collaborate across teams
• Strong proficiency in presenting technical and financial information in a client-friendly way
• Experience supporting internal teams in identifying client upsell opportunities and fostering client relationships
• Familiarity with sales pipeline management and reporting (HubSpot preferred)
• Ability to create compelling presentations and support senior team members in delivering pitches
• Adaptability in a fast-paced and evolving industry
• Ability to manage multiple projects and deadlines effectively
• High attention to detail and commitment to delivering excellent client service

Benefits

• Unlimited PTO, plus your birthday off
• 401(k) with company match up to 4%
• Medical insurance, with STN covering 70% of the base plan
• Dental and vision coverage available
• 12 weeks of paid parental leave
• Paid sick leave and 9 paid company holidays
• Wellness perks including a complimentary gym membership (24 Hour Fitness or ClassPass)
• Paid 1-hour mental health break each week
• Apple laptop and iPhone provided for work
• Employee Assistance Program for confidential personal and professional support

Education & Experience

• 4-6 years of experience in Client Partnerships, Account Management or Sales at a creative, marketing or social-first agency
• Demonstrated success managing and retaining client relationships
• Sports or live entertainment industry experience or passion strongly preferred
• Bachelor's degree in Marketing, Communications, Business or related field (preferred)

Physical Requirements

• Comfortable working remotely for 40 hours/week
• Frequent travel for client meetings, conferences, internal meetings or company events required

Most Critical Outcome (MCO)

Hit quarterly sales targets

GOAT Fundamentals (Our Foundation)

• Department: Revenue
• Role: Client Success Lead
• Locations: United States
• Remote status: Fully Remote