Client Operations Manager Sr

About the Role

Executes business development opportunities for the company and its partners and/or external clients. Manages cross-functional connectivity, both internally and externally, ensuring successful execution of client initiatives. Manages the end-to-end operational value chain for target and/or traditional clients and prospects. Interacts with senior executives to manage progress of business development activities. Acts as the dot-connector in client challenges and opportunities through the development of trusted internal partnerships both horizontally and vertically, in order to execute and understand the varying client disciplines that seek guidance and expertise. Maintains and monitors operational health by proactively analyzing client partnerships across all disciplines for issue identification, problem resolution, and building synergies. Supports the promotion and onboarding of Digital Services employees and acts as the project manager in the adoption of these services.

Responsibilities

• Execute business development opportunities for the company, partners, and external clients.
• Manage cross-functional connectivity internally and externally to ensure successful execution of client initiatives.
• Oversee the end-to-end operational value chain for target and traditional clients and prospects.
• Interact with senior executives to manage the progress of business development activities.
• Act as a connector for client challenges and opportunities by developing trusted internal partnerships.
• Maintain and monitor operational health by proactively analyzing client partnerships for issue identification, problem resolution, and synergy building.
• Support the promotion and onboarding of Digital Services employees and manage the adoption of these services.
• Create and maintain workflow documentation.

Requirements

• Bachelor’s degree or equivalent work experience.
• 5+ years of experience in the P&C (Property & Casualty) industry.
• 3+ years of experience in Project Management.
• 1+ years of client-facing experience (preferred).
• Workflow documentation experience.
• Operational Systems and IT experience (preferred).

Skills

• Able to identify opportunities for change, act as a change champion, and utilize conflict as an opportunity for improvement.
• Strong ability to marshal resources and persuade others.
• Effectively communicates detailed information with stakeholders and collaborates to solve problems and drive progress.
• Strong collaboration mindset with the ability to influence and create alignment across functions and leadership levels.
• Displays strong analytical and problem-solving skills; leverages data to drive decisions.
• Executes within ambiguity and change.
• Excellent at multitasking, documentation, and staying organized while aligning multiple resources with agility.
• Ability to manage multiple initiatives with conflicting timescales and meet deadlines.
• Strong stakeholder management skills and ability to work "in the gray" for extended periods.
• Strong customer-facing, written, and verbal communication skills.
• Solid knowledge of HSB products and the ability to communicate and share that knowledge with external clients.