Sr Client Manager

About the role

NTT DATA is seeking a Senior Client Manager to join our growing sales organization. This role involves managing and expanding a portfolio of strategic accounts within the Commercial Services, Retail, and Hospitality sectors. The ideal candidate will own and manage these accounts, drive revenue growth, and build trusted advisor relationships with key client stakeholders.

Responsibilities

• Own and manage a portfolio of strategic accounts within the Commercial Services, Retail, and Hospitality industries.
• Drive revenue growth through account expansion, cross-selling, upselling, and renewals.
• Identify and pursue new business opportunities generated through Business Development Representatives, Lead Generation teams, and personal prospecting efforts.
• Develop trusted advisor relationships with key client stakeholders, including executive decision-makers.
• Understand customer business priorities and align NTT DATA solutions to address operational, technology, and growth objectives.
• Proactively manage account health, minimize churn risk, and maximize customer retention.
• Build and execute strategic account plans that support client goals and drive long-term revenue growth.
• Collaborate with internal teams, solution specialists, partners, and vendors to develop and deliver customer solutions.
• Maintain an accurate sales pipeline, forecasts, account plans, and opportunity records using Salesforce and other sales enablement tools.
• Drive customer satisfaction throughout the entire client lifecycle.
• Monitor industry trends, market conditions, and competitive activity to identify new opportunities within assigned accounts.
• Ensure compliance with governance, financial, and organizational policies while effectively managing business risk.
• Travel up to 50% to meet with customers, prospects, partners, and internal stakeholders.

Requirements

• Bachelor's degree in Business, Sales, Marketing, or a related field, or equivalent professional experience.
• Relevant vendor or industry certifications are a plus.
• Experience using Salesforce.com or a comparable CRM platform.
• 7+ years of experience in client management, strategic account management, business development, or quota-carrying sales roles.
• Proven success driving revenue growth, account expansion, renewals, and customer retention.
• Experience selling technology, consulting, managed services, professional services, or digital transformation solutions.
• Experience managing accounts within the Commercial Services, Retail, and/or Hospitality industries preferred.
• Demonstrated ability to lead complex sales opportunities involving multiple stakeholders.
• Proven ability to collaborate cross-functionally to deliver customer-focused solutions and business outcomes.
• Strong track record of building long-term client relationships and driving customer success.
• Ability and willingness to travel up to 50%.

Qualifications

• Business & Sales Acumen: Strong consultative selling skills with the ability to connect business challenges to technology and professional services solutions.
• Client Relationship Management: Demonstrated success building and managing executive-level relationships and ability to influence multiple stakeholders and navigate complex organizational structures.
• Solution Selling Expertise: Knowledge of IT services, digital transformation, cloud, managed services, consulting, and professional services offerings, and ability to articulate business value and align solutions to customer needs and desired outcomes.

Skills

• Understanding of current market trends and business challenges impacting Commercial Services, Retail, and Hospitality organizations.

Benefits

This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.

Pay

The starting pay range for this remote role is $115K-$213K. This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on a number of factors, including the candidate’s actual work location, relevant experience, technical skills, and other qualifications.

Schedule

This position is eligible for remote working.

About NTT DATA

NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us.