Sr Client Manager

About the role

NTT DATA is seeking a highly motivated and results-driven Senior Client Manager to join our growing sales organization. As a quota-carrying sales professional, you will manage and expand a portfolio of strategic accounts within the Commercial Services, Retail, and Hospitality sectors. You will serve as a trusted advisor to clients, driving revenue growth through customer retention, account expansion, renewals, and new business opportunities. This role requires up to 50% travel to support client meetings, business development activities, industry events, and relationship-building efforts across the assigned territory.

Responsibilities

• Own and manage a portfolio of strategic accounts within the Commercial Services, Retail, and Hospitality industries.
• Drive revenue growth through account expansion, cross-selling, upselling, and renewals.
• Identify and pursue new business opportunities generated through Business Development Representatives, Lead Generation teams, and personal prospecting efforts.
• Develop trusted advisor relationships with key client stakeholders, including executive decision-makers.
• Understand customer business priorities and align NTT DATA solutions to address operational, technology, and growth objectives.
• Proactively manage account health, minimize churn risk, and maximize customer retention.
• Build and execute strategic account plans that support client goals and drive long-term revenue growth.
• Collaborate with internal teams, solution specialists, partners, and vendors to develop and deliver customer solutions.
• Maintain an accurate sales pipeline, forecasts, account plans, and opportunity records using Salesforce and other sales enablement tools.
• Drive customer satisfaction throughout the entire client lifecycle.
• Monitor industry trends, market conditions, and competitive activity to identify new opportunities within assigned accounts.
• Ensure compliance with governance, financial, and organizational policies while effectively managing business risk.
• Travel up to 50% to meet with customers, prospects, partners, and internal stakeholders.

Skills

Business & Sales Acumen

• Strong consultative selling skills with the ability to connect business challenges to technology and professional services solutions.
• Proven ability to develop strategic account plans and execute sales strategies that exceed revenue objectives.
• Strong financial and business acumen with the ability to engage in outcome-based conversations with customers.

Client Relationship Management

• Demonstrated success building and managing executive-level relationships.
• Ability to influence multiple stakeholders and navigate complex organizational structures.
• Strong communication, presentation, negotiation, and relationship-building skills.

Solution Selling Expertise

• Knowledge of IT services, digital transformation, cloud, managed services, consulting, and professional services offerings.
• Ability to articulate business value and align solutions to customer needs and desired outcomes.
• Understanding of current market trends and business challenges impacting Commercial Services, Retail, and Hospitality organizations.

Qualifications

• Bachelor's degree in Business, Sales, Marketing, or a related field, or equivalent professional experience.
• Relevant vendor or industry certifications are a plus.
• Experience using Salesforce.com or a comparable CRM platform.

Requirements

• 7+ years of experience in client management, strategic account management, business development, or quota-carrying sales roles.
• Proven success driving revenue growth, account expansion, renewals, and customer retention.
• Experience selling technology, consulting, managed services, professional services, or digital transformation solutions.
• Experience managing accounts within the Commercial Services, Retail, and/or Hospitality industries preferred.
• Demonstrated ability to lead complex sales opportunities involving multiple stakeholders.
• Proven ability to collaborate cross-functionally to deliver customer-focused solutions and business outcomes.
• Strong track record of building long-term client relationships and driving customer success.
• Ability and willingness to travel up to 50%.

Benefits

• Medical, dental, and vision insurance with employer contribution.
• Flexible spending or health savings account.
• Life and AD&D insurance.
• Short and long-term disability coverage.
• Paid time off.
• Employee assistance program.
• Participation in a 401k program with company match.
• Additional voluntary or legally-required benefits.

Pay

The starting pay range for this remote role is $115K-$213K. This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on factors including the candidate’s actual work location, relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance.

Schedule

This is a remote working position.

About NTT DATA

NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers, and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future.