Sr. Manager, Client Operations

The Role

The Senior Manager, Client Operations (RC Relations) leads the Regional Center Relations function within Client Operations, ensuring continuity and accuracy of Regional Center funding. This role owns authorization-related partnerships with Regional Centers, including proactive reauthorization management, discrepancy resolution, funds recovery, and reconciliation.

This role involves leading the end-to-end reauthorization process, establishing proactive outreach, tracking, SLAs, and escalation processes to prevent authorization expirations and interruptions in client services. It also includes owning authorization discrepancy resolution and funds recovery, partnering with Regional Centers, Revenue Cycle Management, and Finance to reconcile issues and recover outstanding funds.

The Senior Manager builds the operating model, develops the team, and establishes the workflows and performance standards needed to prevent service disruptions and protect authorized funding. They lead, coach, and develop the RC Relations team, establishing priorities, performance expectations, workflows, and accountability while supporting hiring and onboarding.

The role requires establishing and monitoring performance metrics, including reauthorization capture, time-to-renewal, discrepancy resolution, and funds recovery, providing regular reporting and insights to Client Operations leadership.

Qualifications

• Bachelor’s degree in Business, Healthcare Administration, Finance, Operations, or a related field preferred; equivalent practical experience considered.
• 5+ years of progressive experience in healthcare operations, revenue cycle, authorization management, branch operations, or a related field.
• 4+ years of people management experience, including team development, coaching, and performance management.
• Experience establishing or significantly redesigning a team, operational process, or function strongly preferred.
• Experience working with Regional Centers, government payors, managed care organizations, or similar funding partners strongly preferred.

Skills

• Relationship management
• People leadership
• Authorization management
• Financial reconciliation
• Operational execution
• Process development
• Performance management
• Communication

What We Bring to the Table

24 Hour Home Care is an Equal Opportunity Employer that is proud of its culture of diversity and inclusion. Individuals seeking employment are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.

Additionally, 24 Hour Home Care will consider qualified candidates with criminal histories in a manner consistent with the law. Qualified applicants with criminal history will be considered for employment in accordance with California Fair Chance Act and the Los Angeles County Fair Chance Ordinance for Employers, ensuring individuals with criminal history have fair and equitable access to opportunities for gainful employment in the unincorporated areas of LA County.

Pay

The expected California Pay Range for this position is $103,262 USD - $120,000 USD.