Sr. Manager, Client Services

About the role

At Roku, you'll make a valuable—and valued—contribution from your first day. We're a fast-growing public company where no one is a bystander. This leadership role oversees the strategic account management function within Roku's advertising organization, central to maintaining and expanding client relationships, ensuring the delivery of effective advertising solutions, and driving the overall growth of client partnerships. The Senior Manager will lead a team focused on executing high-volume, high-impact direct and programmatic campaigns, with an emphasis on cultivating strong relationships with performance-minded Media and Entertainment partners.

Responsibilities

• Serve as the primary executive contact for key clients, building and maintaining strong long-term relationships across client direct and agency teams
• Oversee the execution of performance advertising solutions that meet client objectives and exceed KPIs
• Conduct regular business reviews with clients to assess campaign performance, identify growth opportunities, and address challenges
• Lead a team focused on driving incremental revenue, upselling, and revenue retention
• Manage and develop Managers of Client Services and Account Managers
• Oversee operational aspects of account management, ensuring efficient processes, resource allocation, and compliance with industry standards
• Implement performance metrics and reporting systems to monitor and improve team and client outcomes
• Drive continuous improvement initiatives to enhance service delivery and operational efficiency
• Collaborate across departments and with senior leadership to align client strategies with broader organizational goals
• Partner with internal teams to ensure seamless campaign execution across direct and programmatic channels

Requirements

• 8+ years of experience in account management within the advertising or media industry
• Background working with Media and Entertainment or Publisher clients
• Experience in programmatic advertising, including familiarity with DSPs, SSPs, DMPs, and ad exchanges
• Track record of managing large-scale operations and delivering strong results in a fast-paced environment
• Leadership experience with the ability to inspire, motivate, and develop high-performing teams
• Strong communication, negotiation, and interpersonal skills
• Strategic thinking with a customer-centric mindset and a focus on driving business growth
• Ability to collaborate effectively across departments and with senior leadership
• Experience conducting business reviews and translating client feedback into actionable strategies

How you'll use AI at Roku

At Roku, we don't just use AI, we work with it. AI agents and smart tools help power drafts, analysis, and repetitive workflows, while our people bring direction, judgment, and accountability. We value curious, adaptable builders, who can show how they've used AI, agents, or automation to move faster, improve quality, and scale their impact. Strong candidates know how to frame problems, guide AI-assisted work, check the output, and learn quickly.

Schedule

Roku fosters an inclusive and collaborative environment where teams generally work in the office Monday through Thursday. Fridays are generally flexible for remote work, except for employees whose specific roles or assigned office location require five days' a week attendance.

Pay

For New York only: The estimated annual total cash for this position is between $171,500 - $209,700. This cash range includes on-target earnings from commission. Compensation packages are based on factors unique to each candidate, including but not limited to skill set, certifications, and specific geographical location.

Benefits

• Health insurance (medical, dental, and vision)
• Equity awards
• Life insurance
• Disability benefits
• Parental leave
• Wellness benefits
• Paid time off
• Commuter benefits
• Retirement options (401(k)/pension)
• Global access to mental health and financial wellness support and resources

It's important to note that not every benefit is available in all locations or for every role.

About Roku's culture

Roku is a great place for people who want to work in a fast-paced environment where everyone is focused on the company's success rather than their own. We try to surround ourselves with people who are great at their jobs, who are easy to work with, and who keep their egos in check. We appreciate a sense of humor. We believe a fewer number of very talented folks can do more for less cost than a larger number of less talented teams. We're independent thinkers with big ideas who act boldly, move fast and accomplish extraordinary things through collaboration and trust.

We think of ourselves primarily as problem-solvers, which itself is a two-part idea. We come up with the solution, but the solution isn't real until it is built and delivered to the customer. That penchant for action gives us a pragmatic approach to innovation, one that has served us well since 2002.