Client Operations Manager
About the role
Responsible for leading a team of facility management professionals focused on delivering services to client locations throughout the United States and Canada. This leader will provide overall direction, coordination, approvals, assigning job responsibilities, and driving operational results for the team.
Responsibilities
- Lead and oversee a team of 5-15 facility management professionals, fostering a positive, professional and collaborative work environment.
- Design and implement effective onboarding programs to integrate new team members smoothly and ensure they are set up for success.
- Provide continuous training, mentoring, and professional development opportunities to enhance team performance and support career growth.
- Establish and maintain a strong retention strategy by addressing employee needs, recognizing achievements, and promoting staff satisfaction.
- Ensure operational excellence through process optimization, structural improvements, and efficient resource allocation.
- Communicate, support, and enforce company policies, procedures, and initiatives to uphold organizational values and standards.
- Review and approve expenditures, work requests, and operational decisions to ensure accountability and adherence to budgets.
- Collaborate with client representatives to address and resolve concerns or disputes, ensuring high levels of client satisfaction.
- Partner with C&W leadership to develop and implement best practices within the business unit and, when appropriate, make critical judgement calls on behalf of the local leadership team.
Benefits
Cushman & Wakefield provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including:
- Health, vision, and dental insurance
- Flexible spending accounts
- Health savings accounts
- Retirement savings plans
- Life and disability insurance programs
- Paid and unpaid time away from work
Pay
The compensation for this position is $76,500.00 - $90,000.00. The company will not pay less than minimum wage for this role. Compensation may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.