Operations Manager
About Us
Mosquito Authority of Southwest Louisiana is a local family-owned and operated franchise, proudly serving the Lake Charles area and surrounding communities since 2011. We help families and businesses reclaim their outdoor spaces with professional mosquito, tick, and outdoor pest control services. Our mission is simple: protect the people of SWLA so they can enjoy their yards, gatherings, and community events with fewer mosquitoes and less worry. We are a growing team that values hard work, accountability, safety, and excellent customer service. If you thrive outdoors, enjoy leading people, and take pride in keeping operations running smoothly, we want to hear from you.
The Opportunity
We are seeking a reliable and hands-on Operations Supervisor to oversee our field operations. This role is critical to the daily success of our technicians, equipment readiness, customer satisfaction, and regulatory compliance. This is a full-time position based in our Lake Charles, Louisiana territory. The typical schedule is Monday through Friday with occasional Saturdays as needed, requiring flexible work hours from day to day.
Key Responsibilities
- Continuously communicate with administrative staff and owners all concerns of daily operations
- Conduct morning crew meetings
- Assign vehicles and equipment to Technicians
- Monitor technician start times, address tardiness or absences, and coordinate with Dispatch
- Handle immediate vehicle or equipment issues for Technicians in the field
- Maintain the shop and outdoor property in clean, orderly condition
- Train, coach, and counsel Technicians, and when needed recommend disciplinary actions to Upper Management
- Perform daily/weekly technician audits
- Review audit results privately with each technician and coach on efficiency
- Support hiring and firing decisions for Technicians (in coordination with ownership)
- Coordinate repairs and maintenance for vehicles, equipment, and the shop
- Set up new trucks (tools, chemicals, tank, pump, GPS, wrap, etc.)
- Perform weekly inventory and maintain shop supplies
- Enforce internal, local, state, and federal regulatory compliance
- Troubleshoot and assist with Misting Systems (MS) and LIV system installs, maintenance, and repairs
- Assess difficult or unusual properties and make customer visits when needed (service issues, damage claims, etc.)
- Support new-customer acquisition and participate in trade shows or promotional events as needed
Qualifications
- Minimum of two (2) years of supervisory or managerial experience in a service company
- Valid U.S. driver’s license and a clean driving record
- High school diploma or equivalent required
- Able to work in heat and other outdoor elements
- Physically fit
- Able to carry up to 60 pounds
- Pest or mosquito control experience not required but preferred
- Louisiana pesticide applicator license (not required)
- Strong attention to detail
- Strong problem-solving skills using logical and analytical thinking
- Strong leadership and communication skills
- Mechanical aptitude and comfort troubleshooting equipment
- Reliable, organized, and safety-minded
Compensation & Benefits
Compensation: $20.00 - $25.00 per week
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to The Mosquito Authority Corporate.
We Offer a Competitive Package That May Include:
Paid Time Off that accrues and increases with length of service (details available)
Paid training and opportunity for growth within a local family business
Paid holidays / overtime policy
Company vehicle provided for all company use
Cell phone subsidy
Uniforms provided
Free pest control service for employee home
Group health insurance subsidized
SIMPLE IRA with matching funds