Client Operations Director

About the role

McKinstry is innovating the waste and climate harm out of the built environment and creating lasting impact. Buildings are a leading contributor to the climate crisis, generating nearly 40% of total global energy-related carbon emissions. We’re making a lasting impact on our industry and within our communities by addressing the climate, affordability and equity crises through: renewables and energy services, engineering and design, construction and facility services.

McKinstry is looking for a Client Operations Director to support our growing PNW Facility Operations team in Seattle, WA. This position is responsible for driving Client Operations outcomes and contracts across Mobile Service or Facility Operations.

Responsibilities

• Supports Program Manager in determining resources to deliver on client scopes of work (Mobile Service & Facility Ops)
• Supports Business Development by applying context across all Client Operations team members
• Leads cross-McKinstry collaboration to identify, propose, and sell annuity agreements and new service opportunities
• Acts as escalation point for internal team delivery and cross-team communication
• Team coordination and resource management
• Participate in on-call support for emergencies and after-hours escalations

Requirements

• Strong proactive escalation communicator (internal and external)
• Ability to lead/delegate project responsibilities and manage teams
• Advanced understanding of building systems and controls
• Business acumen including P&L familiarity
• Proven track record identifying and developing annuity and new account revenue; driving cross-LoB collaboration
• Ability to develop and elevate direct reports
• Ability to build/own strong client relationships
• Technical Degree / Bachelor's or CS / Data / Engineering Degree (desired)
• 12+ years industry experience; Controls preferred

Benefits

• Competitive pay
• 401(k) with employer match and profit-sharing plan
• Paid time off and holidays
• Comprehensive medical, prescription, dental, and vision with low or zero deductible options and low out of pocket maximums
• Family formation benefits, including adoption and IVF assistance
• Up to 16 weeks paid parental leave
• Transgender inclusive benefits
• Commuter benefits
• Pet insurance
• “Building Good” paid community service time
• Learning and advancement opportunities via McKinstry University
• McKinstry Moves onsite gyms or reimbursement for remote workers

Pay

The pay range for this position is $165,800 - $252,100 per year; however, base pay offered may vary depending on job-related knowledge, skills, and experience. A bonus may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered. Base pay information is based on market location.