Operations Director

About the Role

The Operations Director is the installation leader and provides strategic oversight of the property’s operations for both community and facility management to achieve the highest levels of exceptional living for residents. The Operations Director achieves results that promote business success through leading their teams in our company’s We Care culture.

Balfour Beatty Communities is part of Balfour Beatty Investments and Balfour Beatty plc, an international group that finances, develops, builds, and maintains infrastructure assets.

Responsibilities

• Achieve budgeted occupancy and set/implement marketing strategy.
• Ensure the property’s adherence to all company policies.
• Set business priorities, supervise leasing and prospect management, and oversee maintenance performance.
• Provide assurance on completeness and accuracy of transaction data in Yardi.
• Collaborate with facility management on outstanding maintenance issues, identify recurring problems, and develop proactive solutions.
• Ensure all operational and maintenance metrics are achieved in accordance with business agreements.
• Foster and embody a WeCare culture.
• Interview, hire, onboard, and retain talented candidates to meet property goals.
• Lead and develop team members for personal and professional growth through mentorship and direction.
• Manage team and business priorities through feedback, improve performance, build relationships, and solve problems.
• Create, maintain, and collaborate with stakeholders—including Installation Commands, Housing Partner, residents, and internal partners—to achieve company and installation goals.
• Take initiative to obtain and act on feedback from key stakeholders.
• Develop the annual budget and achieve monthly financial targets.
• Accountable for financial management of the property, including budgets, monthly/quarterly financial reports, and monitoring expenditures.
• Process various financial tasks, including payables and receivables.
• Support the Project Development team as requested for service‑partner data calls, meetings, schedules, and visits.

Qualifications

• High School Diploma or equivalent required.
• Associate’s or Bachelor’s degree preferred.
• Five (5) years of property management, hospitality management, military, or related industry experience.
• Three (3) years of people‑management experience.
• Valid state‑issued driver’s license with a safe driving record.
• Willingness to obtain either the Accredited Residential Manager (Institute of Real Estate Management) or Certified Apartment Manager (Building Owners and Management Association) professional designation.

Skills

• Solid leadership skills, including promoting core values, collaborating, developing others, decisive decision‑making, and accountability.
• Strong financial acumen; ability to create and maintain budgets and forecasts.
• Results‑driven and detail‑oriented.
• Effective communication—speaks and writes with ease, clarity, and impact.
• Ability to manage competing priorities.
• Ability to create and foster partnerships.
• Attentive listening and empathy.