Operations Director

Key Responsibilities

• Provide strategic direction and day-to-day leadership for all operational functions, including service, field operations, logistics, facilities, and operational support teams
• Directly manage multiple department leaders, supervisors, and managers, including oversight of the Service team
• Establish operational goals, KPIs, and performance metrics aligned with company objectives
• Develop, implement, and continuously improve operational processes, procedures, and workflows
• Ensure high levels of service quality, efficiency, and customer satisfaction across operations
• Oversee workforce planning, staffing levels, scheduling strategies, and labor efficiency
• Collaborate with executive leadership on operational strategy, budgeting, and resource allocation
• Monitor department budgets, operational costs, and financial performance; identify cost-saving and efficiency opportunities
• Ensure compliance with company policies, safety regulations, and applicable labor laws
• Lead performance management processes, including coaching, mentoring, evaluations, and corrective action
• Support change management initiatives and drive adoption of new systems, tools, and processes
• Act as a key escalation point for service, operational, or personnel issues
• Prepare and present operational reports and updates to executive leadership

Requirements

• Bachelor’s degree in Business Administration, Operations Management, or a related field; equivalent experience may be considered
• 7+ years of progressive operations leadership experience, including management of managers
• Demonstrated experience leading large, cross-functional teams, including service or field-based teams
• Strong understanding of operational metrics, process improvement, and performance management
• Proven ability to lead in a fast-paced, evolving environment
• Excellent leadership, communication, and decision-making skills
• Proficiency with operational systems, reporting tools, and Microsoft Office
• Experience in service-driven, logistics, field service, or operationally complex environments
• Experience supporting multi-site or geographically dispersed teams
• Exposure to ERP, CRM, workforce management, or scheduling systems
• Primarily office-based with regular interaction across departments and job sites
• Ability to sit, stand, and work at a computer for extended periods
• Occasional travel to company locations, service sites, or meetings as needed

Salary

$150,000 - $195,000