Operations Director

Responsibilities

• Manage scheduling to ensure adequate caregiver coverage, including nights, weekends, and holidays.
• Develop staffing strategies to minimize gaps, reduce overtime, and maintain care continuity.
• Collaborate with recruitment to maintain a qualified caregiver pool and address anticipated shortfalls.
• Analyze staffing data to improve scheduling efficiency and reduce cancellations.
• Serve as escalation point for urgent scheduling issues, coordinating real-time solutions.
• Monitor regulatory changes and implement operational updates to maintain compliance.
• Maintain accurate, audit-ready documentation including care plans, employee files, incident reports, and service logs.
• Oversee caregiver credentialing, background checks, and certification requirements.
• Develop, maintain, and communicate policies aligned with regulatory standards.
• Serve as primary escalation contact for client complaints and ensure proper documentation.
• Lead timely investigations into complaints and ensure proper documentation.
• Collaborate with care coordinators to monitor client status and adjust plans as needed.
• Partner with HR on recruitment, onboarding, performance management, and separation processes for caregivers and staff.
• Conduct and document disciplinary and coaching sessions in compliance with policy and law.
• Foster a positive workplace culture with high retention, morale, and accountability.
• Oversee orientation and ongoing training to ensure safe, quality care delivery.
• Maintain accurate employee records meeting regulatory requirements.
• Identify workforce development needs and support career growth.
• Collaborate with executives on strategic planning, budgeting, and growth initiatives.
• Prepare and present operational reports, KPIs, and staffing metrics regularly.
• Identify and implement process improvements in scheduling, compliance, intake, and HR workflows.
• Lead, mentor, and develop coordinators and support staff.

Requirements

• Minimum 6 years of progressive operations management experience, with at least 3 years in home care, home health, hospice, or related healthcare settings.
• Proven experience managing complex scheduling across multiple clients or service lines.
• Skilled in HR functions including hiring, performance management, and employee relations.
• Strong client relations skills with ability to de-escalate sensitive situations and ensure satisfaction.
• Excellent organizational skills to manage competing priorities in a fast-paced environment.
• Proficient with scheduling software and standard office tools (Microsoft Office).
• Bachelor's degree in healthcare administration, business, or related field — or equivalent experience.

About the Company

Griswold Home Care of Baton Rouge, LA is committed to providing compassionate, dignified care to individuals in their homes. We support our team with a positive, mission-driven culture and opportunities for professional growth. Apply here: Apply here.