Operations Director

Responsibilities

• Proven Strong Performance: Achieve and exceed key performance indicators (KPIs) such as Customer Satisfaction Ratings (CSR), EBITDA, margin, and profitability.
• Leadership Abilities: Inspire and motivate teams, drive results, and effectively manage resources.
• Strategic Thinking: Identify opportunities for improvement and implement innovative solutions to drive operational excellence.

Essential Functions

• Overall leadership and management of assigned territory/market.
• Achieve or exceed company targets and standards for performance and growth.
• Manage market locations to be in the top 10% of the industry in terms of KPIs, Customer Service, Quality, and Profitability.
• Model and hold the team accountable for providing the highest level of customer service and living the Crash Champions Total Sales Attitude (TSA) daily.
• Recruit, manage, and develop employees for future growth within the organization.
• Perform in-process and final quality checks.
• Facilitate and nurture relationships with insurance accounts, agents, and customers.
• Ensure positive employee morale and create a sense of urgency in the team to exceed goals.
• Maintain the shop correctly and organize it.
• Create and develop new/future leaders.

Qualifications

• Knowledge of the collision industry, including procedures and requirements for a variety of insurance carriers.
• 10+ years of operations experience.
• 5+ years of people management experience required.
• Driven personality, eager to grow, and able to work well under pressure.
• Experience using CCC One.
• Strong problem-solving skills.

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Group Life Insurance
• Disability Insurance
• 401k Retirement Plan with match
• Referral Bonus (“Cash From Crash”)
• 5 Paid Holidays

The Company offers competitive compensation for this role, with the actual offer based on various factors including job-related knowledge, skills, experience, relevant certifications, and qualifications. The compensation and benefits information are accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.