Operations Director

About the Role

The Operations Director, Livewell is responsible for the successful launch, operational ramp-up, and long-term performance of Livewell’s de novo veterinary hospitals across an assigned region. This leader serves as both a builder and an operator, overseeing multiple hospital openings, developing Hospital Managers, supporting the recruitment and onboarding of Founding DVMs, and driving strong operational and financial performance.

Responsibilities

• Lead the operational success of assigned hospitals through pre-opening, startup, stabilization, growth, and transition into the established operating model.
• Oversee a portfolio of hospitals while managing multiple openings simultaneously.
• Drive consistent execution of the Livewell client experience through Livewell Quality Index (LQI) standards, operational audits, and continuous improvement initiatives.
• Monitor hospital performance, operational milestones, key performance indicators, and project timelines.
• Ensure compliance with OSHA, DEA, and all applicable local, state, and federal regulations.
• Recruit, hire, develop, coach, and retain a team of Hospital Managers.
• Partner with Clinical Operations and Recruiting to identify, recruit, and support Founding DVMs.
• Lead cross-functional execution of Livewell’s hospital development pipeline, aligning with various departments for successful openings.
• Manage labor, operating expenses, and revenue growth while balancing near-term investment with long-term profitability.
• Develop and improve scalable operational processes, playbooks, and best practices for new hospital openings.

Qualifications

• Multi-site operational leadership experience required; veterinary, healthcare, or multi-unit service industry preferred.
• Proven success leading teams in a fast-paced, growth-oriented organization.
• Experience recruiting, developing, coaching, and retaining high-performing leaders.
• Strong financial acumen, including budget management and P&L interpretation.
• Exceptional organizational and project-management skills.
• Ability to influence without direct authority and lead cross-functional initiatives.
• Strong analytical and problem-solving skills with a data-driven approach.
• Excellent communication and presentation skills.
• Willingness to travel extensively (approximately 75%).

Skills

• Leadership and team development
• Project and operational management
• Financial analysis and budgeting
• Cross-functional collaboration
• Problem-solving and decision-making
• Communication and presentation

Benefits

• Competitive compensation based on experience and role.
• Comprehensive health coverage: Medical, Dental, Vision, and EAP.
• Financial security: 401k, Life Insurance, and Disability coverage.
• Professional development opportunities, including educational assistance.
• Access to a nationwide network of veterinary professionals.
• Discounted veterinary care for personal pets and online discount platform.
• Free 24/7 access to doctors through Teladoc.

About Mission Pet Health: Founded by veterinarians, Mission Pet Health supports local practices with clinical autonomy, collaboration, and medical excellence. With over 850 hospital teams, it’s recognized as a 2025 "Most Loved Workplace" and ranked #1 in veterinary care.