Client Onboarding Supervisor | Retirement Plans

Job Description Essential Functions And Primary Duties Assign, monitor and review progress and accuracy of work, direct efforts and provide technical guidance on more complex* issues Assumes accountability for decisions made by subordinate staffMay spend a portion of time performing individual tasks related to the unit, however, supervisory activities constitute a primary part of the jobProvide major input into hiring decisionsProvide major input into rewarding and disciplinary actionsExecute annual goals and prioritiesEnsure subordinates perform work as prescribed by policies and procedures in order to achieve productivity, service, and quality standardsAdminister and execute policies and procedures affecting staffAnalyze and resolve problems interprets policies and demonstrate solid subject matter knowledgeMotivate, guide, and train staffListen and resolve grievancesAdditional responsibilities as assignedComplexity is based on the degree of uncertainty, financial risk, technical requirements, urgency and volume or size. Preferred Qualifications Bachelor's degree Minimum Qualifications High School Diploma or GED equivalent requiredMore than 5 years customer service experience in the insurance industry requiredMust maintain current required licenses and certifications relevant to field of expertiseDemonstrate industry experience and technical knowledge in area of expertiseProficient use of applicable technologyDemonstrated ability to communicate verbally and in writing throughout all levels of the organization, both internally and externallyStrong communication skills both oral and written with all levels of organization, both internally and externally About Us CBIZ, Inc. (NYSE: CBZ) is a leading professional services advisor to middle-market businesses nationwide. With industry knowledge and expertise in accounting, tax, advisory, benefits, insurance, and technology, CBIZ delivers actionable insights to help clients anticipate what is next and discover new ways to accelerate growth. CBIZ has more than 9,500 team members across 23 major markets coast to coast. CBIZ strives to be our team members' employer of choice by creating an environment where team members are appreciated, recognized for their contributions, and provided with opportunities to grow, both personally and professionally, throughout their careers. Together, CBIZ and CBIZ CPAs are ranked as one of the top providers of accounting services in the United States. CBIZ CPAs is an independent CPA firm that provides audit, review and attest services, while CBIZ provides business consulting, tax and financial services. In certain jurisdictions, CBIZ CPAs operates under its previous name, Mayer Hoffman McCann P.C.