Retirement Plan Onboarding Specialist

Duties/Responsibilities

• Participate in conference/video calls with Clients, Financial Advisors and Recordkeepers to ensure plans are onboarded in an efficient manner.
• Follow established onboarding processes including but not limited to:
• Send via email specific “Welcome” email template to new Clients of Compass and send follow up email templates as the Client progresses through the Onboarding steps.
• Sent Plan Documents to new Client’s plan Trustees using DocuSign for E-Signature.
• Follow up with Client and Trustees until Documents are signed. Saved signed copies to Client folder using established naming conventions.
• Record progress of new clients in Workflow Management software (PensionPro) and report on this to Sales Team and Management during weekly Onboarding calls.
• Complete each required step in the Onboarding process by following the Compass onboarding projects in the Workflow Management software (PensionPro).
• Request employee census from new clients in Compass’ specified format.
• Complete and submit Plan Design Specifications (PDF form or online entry) to the client’s selected Recordkeeping Platform.
• For 3(16) Clients, ensure the Client signs the additional 3(16) forms required by each Recordkeeper.
• Request and follow-up with clients for all required historical data. Save copies to Client folder.
• For Transfer Plans, at least 3 requests for prior reports must be attempted as our compliance team require this information to complete proper administration.
• Document and save client interactions and data to Client folder.
• For 3(16) plans, ensure participant Notices are sent within required IRS and DOL timeframe.
• For 3(16) plans, review 401(k) payroll submission process with new Clients and document key payroll process details required. (Examples include but are not limited to: payroll company/software, payroll cycle, pay dates, bonus or off-cycle payroll details, method of providing payroll information to Compass).
• Communicate effectively with internal teams (Sales Team, Document/Database Team, Relationship Manager Team, Custom Liaison Team and Finance Team).
• Attend and participate in regularly scheduled Onboarding Team video call with our internal team.
• Answer client questions regarding their Retirement Plans and processes. This includes working with Compass specialists to provide answers to more detailed questions.
• Review Plan Document provisions with new clients as needed.

Requirements

• Excellent verbal and written communication skills in addition to experience in customer service environments.
• Excellent organizational skills and attention to detail.
• Strong time management skills with a proven ability to meet deadlines in a fast-paced work environment.
• Ability to problem solve and to be pro-active.
• Proficient with Microsoft Office 365 suite of products including Outlook, Excel, and Word.
• Knowledge of the operation of general office equipment such as printer/copier/scanner, phones (VOIP), etc.
• Knowledge of web-based tools and working with multiple web-based applications with passwords and multi-factor authentication.
• Experience with Pension Pro software helpful.

Education And Experience

• A high school diploma or equivalent.
• At least two years' of related experience is required.

Salary Description

$60,000 - $70,000 base plus bonus and benefits.