Client Manager, Small Business Benefits

Overview

In this role, you’ll manage a book of client accounts and build trusted relationships with the people you work with every day. You’ll support routine and moderately complex accounts, help clients with their risk and capital management needs, and look for ways to grow existing business through added services and cover. This role is a good fit if you enjoy looking after clients, solving problems, and keeping work moving smoothly. You’ll also spend time with senior decision makers and day-to-day contacts, so clear communication and good judgement will matter every day.

How You'll Make An Impact

• The main point of contact for an assigned group of clients, helping to keep relationships strong and accounts on track.
• Manage a live book of business, respond to client needs, and bring in the right support when a situation needs extra attention.
• Work to protect retention and spot chances to add more value through extra services or higher levels of cover.
• Support administrative and customer service support, and support an Account Executive or Broker Producer.
• Keep clients informed, handle important issues quickly, and help each account move forward in the right way.

About You

• Required: Bachelor's degree and 3 or more years client coordination and/or claims management experience, OR High School degree with 8 or more years client coordination and/or claims management experience.
• Licenses required.
• Able and willing to travel approximately 25% of the time.
• Behaviors: Excellent verbal and written communication skills. Able to quickly determine critical issues.