Client Manager, Small Business

At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow.

About the role

You’ll manage a book of small business accounts and keep the day-to-day work moving. You’ll build steady relationships with clients, including senior buyers and day-to-day contacts, and help match their needs with the right support. This role blends service, retention, and growth.

Responsibilities

• Own routine and moderately complex client accounts, with retention goals in view.
• Manage an assigned book of business, keep client needs moving, and help make sure service stays on track.
• Look for ways to expand coverage and add services when they fit the client’s goals.
• Work with internal partners to address client risk and capital management needs, and build trust with both senior buyers and the people who handle the daily work.
• When needed, help guide admin support and customer service.
• May also support an Account Executive or Broker Producer.

Requirements

• Bachelor's degree and 3 or more years client coordination and/or claims management experience OR High School degree with 8 or more years client coordination and/or claims management experience.
• License required.
• Able and willing to travel approximately 25% of the time.

Qualifications

• Prior experience managing client accounts, account portfolios, or a book of business.
• Ability to work with internal partners to solve client needs.
• Able to explain options clearly in email, on the phone, and in meetings.
• Ability to stay organized while balancing account work, follow-up, and support tasks.

Skills

• Excellent verbal and written communication skills.
• Able to quickly determine critical issues.

Benefits

• Competitive compensation.
• Comprehensive benefits programs designed to support your well-being.
• Career development opportunities and ongoing learning.
• A collaborative, people-first culture with accessible leadership.
• The opportunity to do meaningful work with global reach and local impact.

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.