Client Service Manager - Small Business

Overview

At Gallagher, we're seeking a Client Service Manager to join our Commercial team. This role involves working closely with clients and colleagues to provide exceptional service and deliver tailored insurance solutions. Key responsibilities include managing renewals, identifying gaps in coverage, driving sales, building relationships, mentoring team members, conducting audits, and maintaining accurate client data.

About You

• Bachelor's degree with a minimum of 3+ years Client service and/or claims management experience
• High School degree/GED with a minimum 8+ years client service and/or claims management experience
• A Property and Casualty Insurance License
• Proficiency in Microsoft Office
• A desire to build relationships and deliver results
• Adaptability and resilience in managing shifting priorities
• A collaborative mindset to work with teams across Gallagher

How You'll Make An Impact

• Manage the renewal process by gathering client information, analyzing needs, and delivering tailored solutions
• Identify gaps in coverage, review claims, secure existing business, and sell additional services and lines of coverage
• Build and maintain strong relationships with clients and carrier partners through timely responses and strong customer service
• Help your team address client risk management needs through consultative conversations and personalized strategies
• Mentor team members by delegating tasks, providing feedback, encouraging learning, and fostering professional growth
• Conduct regular audits to ensure compliance with regulations and maintain high service standards
• Maintain accurate and up-to-date client and policy data using Gallagher’s systems
• Use Gallagher’s technology to enhance productivity, streamline processes, and deliver quality results
• Manage multiple priorities effectively, ensuring all tasks are completed on time and meet client expectations

Compensation And Benefits

• Competitive and comprehensive compensation package including base salary, 401(K) and Roth options, and tax-advantaged accounts (HSA, FSA)
• Medical/dental/vision plans starting from day one
• Life and accident insurance
• Paid parental leave
• Digital mental health services (Talkspace)
• Flexible work hours
• Training programs
• Gallagher Thrive program – enhancing health through challenges, workshops, and digital fitness programs
• Charitable matching gift program

Additional Information

We value inclusion and diversity. Click here to review our U.S. Eligibility Requirements. Gallagher is committed to equal employment opportunity and prohibits discrimination based on protected characteristics. For more information, please visit our Equal Employment Opportunity statement.