Client Manager, Premier Market - Minneapolis, MN

About the role

You will be the main contact for our Premier Account (mid market) client relationships. This role is directly accountable for client retention, satisfaction, and enhancing the client experience. You will be responsible for persistence, growth, and profitability of your book of business through relationship development with clients, brokers, and key internal stakeholders.

Responsibilities

• Assume overall responsibility for management of clients (100-1999 lives)
• Ensure client satisfaction, persistency, growth, and profitability goals are achieved
• Oversight of the account, building strong relationships with clients and brokers/consultants
• Work closely with internal partners to gain buy-in for the account management strategy and position
• Strategically manage the lifecycle of a client to drive the right solutions to their benefit needs
• Balance the needs of the client with those of the business
• Achieve yearly financial growth goals

Requirements

• BA or BS degree preferred or equivalent work experience
• Minimum 3 years of experience in account management or sales; group insurance experience preferred
• Demonstrated success in dealing with brokers/consultants as well as sophisticated clients
• Ability to analyze data to influence and execute on renewal decisions along with deploying the right solutions for the client
• Leverage all sales enablement technology, training, and tools with proficiency in key technology platforms: Microsoft Office suite: PowerPoint, Word, Outlook, Teams; Tableau, Salesforce
• Flex environments, operating & building rapport effectively both in virtual and live environments
• Adapt to changes in a fast-paced and dynamic environment
• Depth of experience and knowledge of relevant industry products and processes including, but not limited to Worksite, LTD, Dental products and absence management, online enrollment, experience rating, dental network analysis processes

Qualifications

• Mandatory: Achieve required industry licensing within 90 days of date of hire and maintain license through completing Continuing Education requirements
• Location and Travel: Must reside in or a commutable distance to Minneapolis, MN Metro area. Qualified applicants in Iowa will be considered as well.
• Salary Range: $60,160.00 - $98,830.00

Skills

• Client management and negotiation skills
• Consultative selling skills, negotiation skills, and the ability to influence and persuade
• Team player with ability to build relationships and effectively interact both internally and externally with individuals at all levels of the organization
• Customer orientation
• Collaboration across internal teams including collaborative selling
• Strategic and critical thinking and basic math skills
• Open to change and new ways of working, specifically including the ability to execute new strategies/tactics to drive results
• Exercise sound judgment and manage conflict
• Exude confidence and demonstrate optimism and positive attitude
• Advanced in organizational and time management skills

Benefits

• Not specified

Pay

• $60,160.00 - $98,830.00

Schedule

• Not specified