Client Manager Associate, Premier Market

About the role

You will serve as the primary point of contact for client relationships within the 2–99 life segment, supporting our Premier Market Accounts Team. This role is accountable for driving client retention, growth, profitability, and overall satisfaction while enhancing the end-to-end client experience.

Responsibilities

• Build rapport and operate effectively across both virtual and in-person environments.
• Adapt to a fast-paced and dynamic landscape.
• Leverage sales enablement tools and technology with proficiency (including Microsoft Office, Tableau, and Salesforce).
• Assume overall responsibility for management of clients (2-99 lives) with the objective of ensuring that client satisfaction, persistency, growth, and profitability goals are achieved.
• Work closely with the respective sales team on account management strategies and positions.
• Strategically manage the lifecycle of a client to drive the right solutions to their benefit needs.
• Balance the needs of the client with those of the business.
• Achieve yearly financial growth goals.

Requirements

• BA or BS degree preferred or equivalent work experience.
• Experience in account management or sales.
• Group insurance experience a plus.
• Strong customer service acumen.
• Demonstrated success in working with brokers/consultants as well as sophisticated clients.
• Ability to analyze data to influence and execute on renewal decisions along with deploying the right solutions for the client.
• Consultative Selling Skills, negotiation skills, and the ability to influence and persuade.
• Virtual communication, presentation, consultative selling, and relationship building skills.
• Team player with ability to build relationships and effectively interact both internally and externally.
• Ability to collaborate across internal teams including collaborative selling.
• Strategic and critical thinking and basic math skills.
• Openness to change and new ways of working across the board, but specifically including the ability to execute new strategies/tactics to drive results to maximizing current broker base.
• Ability to exercise sound judgment and deal with conflict.
• Ability to exude confidence and demonstrate optimism and positive attitude.
• Advanced organizational and time management skills.

Qualifications

• Must achieve required industry licensing within 90 days of date of hire and maintain license through completing Continuing Education requirements.

Benefits

Up to 25% travel within U.S., as-needed.

Pay

$45,570.00 - $74,865.00

Schedule

Remote position covering Missouri, Southern Illinois, and Kansas.