Client Manager, Premier Market - Houston, TX

About the role

This role is directly accountable for client retention, satisfaction, and enhancing the client experience. You will assume overall responsibility for management of clients (100-1999 lives) with the objective of ensuring that client satisfaction, persistency, growth, and profitability goals are achieved.

Responsibilities

• Assume overall responsibility for management of clients (100-1999 lives)
• Build strong relationships with clients and brokers/consultants
• Work closely with the respective sales team on account management strategies and positions
• Strategically manage the lifecycle of a client to drive the right solutions to their benefit needs
• Balance the needs of the client with those of the business
• Achieve yearly financial growth goals

Requirements

• BA or BS degree preferred or equivalent work experience
• Minimum of 3 years experience in account management, sales
• Group insurance experience a plus

Qualifications

• Strong customer service acumen
• Demonstrated success in dealing with brokers/consultants as well as sophisticated clients
• Ability to analyze data to influence and execute on renewal decisions along with deploying the right solutions for the client
• Leverage all sales enablement technology, training, and tools with proficiency in key technology platforms: Microsoft Office suite: PowerPoint, Word, Outlook, Teams; Tableau, Salesforce
• Ability to flex environments, operate and build rapport effectively both in virtual and live environments
• Depth of experience and knowledge of relevant industry products and processes including, but not limited to Worksite, LTD, Dental products and absence management, online enrollment, experience rating, dental network analysis processes
• Consultative Selling Skills, negotiation skills, and the ability to influence and persuade
• Virtual communication, presentation, consultative selling, and relationship building skills
• Team player with ability to build relationships and effectively interact both internally and externally with people at all levels of the organization
• Ability to collaborate across internal teams including collaborative selling
• Strategic and critical thinking and basic math skills

Skills

• Ability to exercise sound judgment and deal with conflict
• Ability to exude confidence and demonstrate optimism and positive attitude
• Advanced organizational and time management skills

Benefits

The role offers a competitive salary range of $53,490.00 - $87,870.00, up to 25% travel within U.S., and the opportunity for annual, sales, or other incentive compensation. Guardian also provides opportunities for skill-building, leadership development, and philanthropic opportunities.

Pay

$53,490.00 - $87,870.00

Schedule

Up to 25% travel within U.S.