Client Services Manager- Minneapolis, MN

Job Summary

The Client Services Manager at Canteen One has direct customer service contact with clients in support of vending programs. Key responsibilities include analyzing business performance, developing and executing new programs, assisting with operational set-up, expediting day-to-day service problems, preparing financial reports, and presenting information to corporate clients.

Essential Duties & Responsibilities

• Assure accurate and timely financial reporting
• Inspect reports and summaries to look for possible gaps
• Perform ongoing analysis of the portfolio of business managed by analyzing vendor, client, and Canteen One financial performance
• Make recommendations and present information to the corporate client's contact
• Assure accurate financial expectations for renewals/bids in working with the Sales group
• Facilitate meetings with internal resources to address issues
• Build, maintain, and sustain relationships with clients
• Serve as a communication point for all of Canteen One and ensure all relevant information is facilitated throughout the entire Canteen One organization
• Serve as a communication point for all of Canteen One and ensure all relevant information is facilitated throughout the entire Canteen One organization
• Have quarterly meetings and business reviews with all top 20 customers
• Serve as a communication point for all of Canteen One and ensure all relevant information is facilitated throughout the entire Canteen One organization

Qualifications

• Bachelor’s degree with a minimum of three years of service business/account management experience required, or a high school diploma with two years post-secondary education with an equivalent of five years of service business experience with three years in account management
• Proven financial analysis skill set
• Excellent interpersonal communication and negotiation skills coupled with a strong customer service orientation required
• Demonstrated ability to use both analytical and intuitive judgment and sound decision-making in interpreting, developing, and applying new methods and policies that affect the business
• Demonstrated ability to work independently and to grow and maintain long-term positive internal and external work relationships
• Demonstrated ability to prepare, analyze, and present business reviews to Client contacts that explain our programs in detail and make recommendations for additional growth opportunities
• Timeliness and accuracy coupled with the demonstrated ability to prioritize and organize business requirements
• High level of proficiency in Excel, Word, and Outlook required
• PowerPoint software experience preferred

Perks

• Free office coffee and pantry
• One block from light rail transit
• Dress for your Day – Canteen Avenue C (market) & Foodsby food delivery
• Sporting event tickets frequently raffled off
• Paid time off to volunteer for corporate sponsored events
• Wellness programs

Opportunity

As part of Compass Group USA, the 6th largest employer in the world and leader in food service and support services, Canteen One provides you with an opportunity to work with Fortune 500 companies, and become part of a diverse team committed to attracting, retaining, and developing top level talent. If you are passionate about a customer-first, always friendly approach, we think you’ll fit right in!

Benefits

• Medical
• Dental
• Vision
• Life Insurance/AD&D
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commute Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Application

To apply to Canteen One, click here to learn more about the Compass story. Compass Group is an equal opportunity employer. Click here for paid time off benefits information for positions in Washington State, Maryland, or to be performed remotely.