Client Liaison Officer

Location: University of Namibia, Katima Mulilo Campus    Closing date: 31 July 2026

About the role

Management of the front desk in the veterinary academic hospital, client and patient registration, screening telephone calls, and attending to inquiries from the public. Maintain and file meticulous records following appropriate Veterinary legislation. Issue invoices, receive payments, perform daily cash ups, and follow up to provide appropriate information and quotations to clients via telephone or in person.

Requirements

• Diploma in Business Administration, Finance or equivalent with a minimum of three (3) years’ experience, or Grade 12 certificate (25 points based on five subjects with at least a C symbol in English) with five (5) years’ experience as a Client Liaison Officer in a medical or veterinary practice environment.
• Good computer (Microsoft) skills and experience or willingness to be trained in veterinary practice management software (DIGITAL).
• Excellent interpersonal skills, including verbal and non-verbal communication skills.
• Meticulous filing and record-keeping.
• Trustworthy in handling finances, receiving and recording payments.
• Willing to work a 45-hour week (including alternate Saturday mornings) and overtime as required by the supervisor.
• Ability to deal appropriately with confidential client/patient information.

Schedule

• 45-hour week including alternate Saturday mornings.
• Overtime as required by the supervisor.