Client Learning Solutions Manager

We need to output HTML fragment with sections: About the role? Actually the posting includes "About Inhabit", "About GROW", "Job Description Summary", "Qualifications" with subheadings "What You’ll Do (Functions & Responsibilities)" and "What We’re Looking For (Minimum Qualifications)", "Education Requirements", "Type Full Time, Salaried, Exempt Location ...", "Benefits Include ...". We need to use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). We must not repeat job title as heading. We need to include sections only when posting has real specific content. We need to preserve all substantive info. Remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, application instructions. At end there is "Our Company is an Equal Opportunity Employer..." that's EEO boilerplate, remove. Also "#Inhabithires" maybe remove. We need to decide sections: Could have "About the company" maybe? But guidelines list headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We can use those that match content. We have "About Inhabit" and "About GROW" – that's about company, not role. Could map to "About the role"? Not exactly. But we could create a section "About the company" but not in list. However instruction: Use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It says e.g., meaning those are examples, not exclusive? It says use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). Likely they expect we use those headings where appropriate. So we should map content to those headings. We have responsibilities: "What You’ll Do (Functions & Responsibilities)" -> map to Responsibilities. We have qualifications: "What We’re Looking For (Minimum Qualifications)" -> map to Qualifications. We have Education Requirements -> could be part of Qualifications or separate Requirements? Could be Requirements. We have Benefits -> Benefits. We have Pay? Not explicitly stated; only "Competitive Pay" mentioned in benefits list. That's a benefit, not specific pay. Since we should not create Pay section unless posting actually states them. It says "Competitive Pay" but no numbers. That's vague; maybe we should not create Pay section because it's not specific. The instruction: never emit a heading followed by filler/placeholder text (e.g. "commensurate with experience", "not specified", "N/A", "varies", "TBD") and never create Pay/Schedule/Benefits sections unless the posting actually states them. "Competitive Pay" is vague but still states that there is competitive pay. Might be considered stating pay exists but not specific. Safer to not create Pay section; we can include pay info within Benefits? But Benefits section already includes list; we could add "Competitive Pay" as a bullet in Benefits. However Benefits section already has list; we could add that as an item. Schedule: posting says "Type Full Time, Salaried, Exempt Location ... We have an in-office work style, with most team members working in the office from Monday to Thursday and remotely on Friday." That's schedule info. So we can create Schedule section with that detail. We also have location info; could be part of Schedule or maybe separate? Not required. We need to preserve all substantive info: About Inhabit, About GROW, Job Description Summary (summary paragraph). That could go under About the role? Or maybe we create a section "About the role" containing the summary and company description. The instruction: do NOT repeat the job title as a heading (the page already shows it). So we can have About the role heading and include the summary and company info. Let's structure:

About the role

About Inhabit ... About GROW ... Job Description Summary ...

maybe combine. But we need to avoid duplication: The "About Inhabit" and "About GROW" paragraphs are separate; we can keep them. Then Responsibilities:

Responsibilities

list items from "What You’ll Do". Then Qualifications:

Qualifications

list items from "What We’re Looking For (Minimum Qualifications)" plus maybe Education Requirements? Could also include Education Requirements as separate

Requirements

. But we have Qualifications heading already; we could put Education under Qualifications as a bullet. But we also have "Education Requirements Bachelor’s degree or equivalent work experience." That's a qualification. We could also have a separate "Requirements" section for education and maybe location? But location is schedule. Better: Use Qualifications for the list of minimum qualifications and education. Use Requirements for maybe "Type Full Time, Salaried, Exempt" and location? Not sure. But we have "Type Full Time, Salaried, Exempt Location ..." and schedule details. That could go under Schedule. Thus:

Schedule

Full Time, Salaried, Exempt. Locations: Knoxville, TN; Plano, TX; Chandler, AZ; Alpharetta, GA. In-office work style: Monday–Thursday in office, Friday remote.

Benefits:

Benefits

list items from benefits list plus "Competitive Pay". We need to ensure we don't include boilerplate like "Our Company is an Equal Opportunity Employer..." remove. Also remove duplicated lines: there may be duplicate sentences? Not seeing. Now produce HTML fragment. Let's extract responsibilities list: - Serve as the primary point of contact for assigned client accounts, building strong relationships and providing guidance on LMS solutions and training best practices. - Partner with Sales to support demos, client evaluations, and solution alignment. - Manage day-to-day LMS administration, including client setup, property and department configuration, user management, permissions, dashboards, account settings, course assignments, and learning path administration. - Process and manage user updates, payroll-related uploads, and other client-provided data imports to ensure system accuracy. - Lead client onboarding and implementation, ensuring a smooth rollout through coordination, training, and system setup. - Proactively identify client needs, risks, and opportunities, recommending solutions, supporting renewals, and identifying opportunities to expand training programs and services. - Support account operations including billing coordination, accounts receivable follow-up, account updates, and portfolio changes while maintaining accurate records. - Educate and support client administrators on LMS functionality, reporting capabilities, best practices, and system enhancements. - Monitor client usage and performance, providing insights and recommendations to improve engagement and outcomes. - Perform quality assurance reviews to ensure the accuracy of account configurations, course assignments, learning paths, and client data. - Troubleshoot LMS issues, investigate support requests, and manage Help Desk tickets through resolution. - Collaborate cross-functionally with Sales, Product, and Support teams to deliver a seamless and high-quality client experience. - Contribute to internal initiatives, documentation, special projects, and other duties as assigned. Now qualifications list (What We’re Looking For): - 3+ years of experience in property management, multifamily, client services, account management, LMS administration, software support, SaaS operations, training administration, or a related field. - Experience working with Learning Management Systems (LMS), HRIS platforms, property management software, or other enterprise software systems. - Demonstrated ability to learn, configure, administer, and troubleshoot complex software applications. - Strong customer service and relationship management skills with the ability to support multiple client accounts simultaneously. - Experience onboarding clients, conducting administrator training, and supporting software implementations. - Ability to troubleshoot issues, research solutions, and manage support tickets through resolution. - Experience working with data imports, exports, reporting, data validation, and quality assurance processes. - Strong analytical and problem-solving skills with a high level of attention to detail. - Proficiency in Microsoft Office, particularly Excel, Word, Outlook, and Teams. - Ability to manage multiple priorities, projects, and deadlines in a fast-paced environment. - Excellent written and verbal communication skills with the ability to explain technical concepts to non-technical users. - Self-motivated, organized, and able to work independently while collaborating effectively with internal teams. - Experience using CRM, ticketing, or customer support platforms is preferred. - Preferably Salesforce experience. - Experience supporting employee training, learning programs, compliance initiatives, or learning technology solutions is preferred. Education Requirements: Bachelor’s degree or equivalent work experience. We can include education as a bullet under Qualifications. Now About the role content: About Inhabit: "Inhabit is a global PropTech software company serving over 5 million units in the residential and short-term rental property management industries. Our 1,500+ team members drive strategic partnerships, deliver best-in-class software solutions and services, and foster innovation and collaboration across software, payments, and insurance. Learn more at, visit inhabit.com." About GROW: "Founded in 2015, GROW Learning Management System has been helping companies shift their training culture to a positive one. Through our tidbit training model, and dashboard customization, learner engagement increases tremendously. Through ongoing delivery of fresh content, GROW provides individuals with the skills they need to reach their potential and excel within their company and beyond. Our multifamily focused training helps prepare employees in sales, safety, leadership, risk management, compliance, student housing and more! We tailor the flow of training to company specifications, resulting in a positive, engaging learner experience." Job Description Summary: "The Client Learning Solutions Manager (CLSM) is responsible for supporting assigned client accounts through a combination of Learning Management System (LMS) administration, technical support, client relationship management, reporting, and operational coordination. Serving as the primary point of contact for clients, the LSS manages day-to-day LMS operations, including system configuration, user and property setup, course assignments, learning path management, reporting, payroll-related user updates, ticket resolution, and client education. The CLSM partners closely with clients to help them maximize the value of the GROW LMS and achieve their training, compliance, employee development, and performance objectives. This role proactively identifies client needs, resolves platform-related issues, recommends appropriate solutions, and provides guidance on LMS & best learning practices. The CLSM also supports account management activities, including onboarding, ongoing client communication, accounts receivable follow-up, and identifying opportunities to expand training solutions that align with client goals. This is a specialized, hands-on LMS operations role that requires strong customer service skills, technical aptitude, attention to detail, and the ability to manage multiple client accounts, support requests, and system-related projects simultaneously. All client interactions are conducted in a professional, transparent, and solutions-oriented manner. The CLSM may also support special projects as assigned by the General Manager or VP of Operations." We need to preserve all that. Combine into a paragraph or multiple paragraphs. Use

for prose. Now Benefits list: from text: "Benefits Include Competitive PayHealth Insurance: Medical, Dental, Vision and Prescription PlansHealth Savings AccountsFlexible Spending AccountDependent Flexible Spending AccountCritical IllnessAccidentRetirement Savings Plan (401K) with discretionary company matchShort and Long Term DisabilityCompany Paid $25,000.00 life insuranceSupplemental Life and AD&D InsuranceEmployee Assistance ProgramPaid HolidaysPaid VacationPaid Volunteer TimeInhabit Employee Discount Programs" We need to split into items. The text is concatenated without spaces. We need to parse: "Competitive Pay", "Health Insurance: Medical, Dental, Vision and Prescription Plans", "Health Savings Accounts", "Flexible Spending Account", "Dependent Flexible Spending Account", "Critical Illness", "Accident", "Retirement Savings Plan (401K) with discretionary