Client Implementation Project Manager

Key Responsibilities

• Own the end-to-end implementation lifecycle for multiple clients, from kickoff through go-live and transition to ongoing support.
• Serve as the primary day-to-day point of contact for clients throughout the implementation process.
• Manage 15 client implementations simultaneously, balancing competing priorities, timelines, resources, and client expectations.
• Develop and maintain detailed project plans, milestones, timelines, action items, and implementation deliverables.
• Lead client kickoff meetings, status meetings, working sessions, and go-live readiness meetings.
• Partner cross-functionally with Product, Engineering, Operations, Support, Compliance, and other internal teams to drive successful implementations.
• Translate client requirements and business needs into clear internal action items and implementation plans.
• Identify project risks, dependencies, blockers, and scope changes and proactively develop solutions.
• Manage client expectations around timelines, requirements, dependencies, and potential roadblocks.
• Track project progress and provide clear status updates to both clients and internal stakeholders.
• Cook up testing, configuration, data/integration requirements, training, and go-live activities as applicable.
• Ensure implementation documentation and project artifacts are accurate and up to date.
• Facilitate issue resolution by bringing the appropriate internal teams together and driving issues through completion.
• Continuously look for opportunities to improve implementation processes, documentation, and the overall client experience.

Required Qualifications

• 3-5 years of experience in project management, implementation management, client delivery, or a related role.
• Proven experience managing 15 client implementation projects, ideally simultaneously or within a high-volume client environment.
• Strong client-facing experience with the ability to build relationships, lead meetings, manage expectations, and communicate effectively with stakeholders.
• Experience in FinTech, financial services, banking, payments, lending, insurance, or another financial technology environment.
• Demonstrated experience managing projects from initial kickoff through implementation and go-live.
• Strong project planning, organization, prioritization, and time-management skills.
• Experience working cross-functionally with technical and non-technical teams.
• Strong problem-solving skills and the ability to proactively identify and resolve project risks.
• Excellent written and verbal communication skills.
• Comfortable working in a fast-paced environment with multiple competing priorities.

Preferred Qualifications

• Experience implementing SaaS, financial technology, payments, or enterprise software solutions.
• Experience working with APIs, integrations, data migrations, or other technical implementation components.
• Experience with Agile/Scrum environments.
• Familiarity with project management tools such as Jira, Monday.com, Asana, Smartsheet, or similar platforms.
• Experience working with enterprise or B2B clients.
• Experience developing implementation playbooks, processes, or best practices.